Operations Manager - Janitorial Services

The Kennedy Collective•Trumbull, CT

1d•Onsite

About The Position

The Kennedy Collective is seeking an Operations Manager for its Janitorial Services line of business. This role is responsible for the full performance of TKC's janitorial operations across Connecticut state and commercial accounts, and federal contracts in Rhode Island and Pennsylvania. The Operations Manager will have full P&L responsibility for a $1.5M operation, directly supervise 11 leaders, and be accountable for the productivity, quality, safety, and profitability of a 49-person workforce. This position operates to ISSA CIMS-GB Cleaning Management standards and aims to foster a quality-first culture.

Requirements

Demonstrated past performance in janitorial services operations.
Direct supervision of at least 6 direct reports who worked in multiple cities or sites, with documented results.
Full P&L ownership experience, or demonstrated ownership of pricing, labor cost, and margin on a book of contracts.
Proven ability to quote, price, and close janitorial work using quoting and estimating technology, with a track record of pricing for profit.
Commitment to high quality as a standard, not a checklist; ability to cite specific examples of driving sustained quality improvement.
Willingness and ability to learn and optimize the productivity output of a workforce that includes individuals with disabilities.
Valid driver's license, satisfactory driving record, and willingness to travel regularly among CT, RI, and PA sites.
Proficiency in Microsoft 365, quoting and estimating software, and general operational technology platforms.
Clear written and verbal communication with customers, staff, and leadership.
Equivalent experience considered in place of formal degree requirements.

Nice To Haves

ISSA CIMS Certified Expert (CCE) or demonstrated working knowledge of CIMS-GB Operations Manager domains or Registered Building Service Manager (RBSM).
Prior experience managing a federal contract under Service Contract Labor Standards (SCLS/SCA).
Experience in a social enterprise, AbilityOne, or mission-driven commercial services environment.
Experience building career-ladder programs that promote front-line workers into supervisory roles.

Responsibilities

Own full P&L for the janitorial line of business, restoring profitability through disciplined quoting, pricing, cost control, and margin management.
Direct a multi-state operation spanning CT, RI, and PA, meeting or exceeding all contractual specifications, service-level standards, and customer quality expectations.
Operate to ISSA CIMS-GB Cleaning Management standards across quality management, service delivery, inspections and corrective action, training, health/safety/environmental, supplier management, and continuous improvement.
Partner with HR to maintain full staffing, driving recruitment, selection, and retention with urgency, prioritizing open positions that impact customer quality or contract compliance.
Build and execute a succession plan for supervisory staff, identifying and developing high performers into leaders.
Quote, price, and close new work using TKC's quoting technology, pricing jobs for maximum sustainable margin without sacrificing quality or realistic labor load.
Lead quality assurance and quality control cycles on every site, conducting inspections, driving corrective actions, and holding supervisors accountable for sustained standards.
Optimize the productivity output of a workforce that includes individuals with disabilities by building schedules, crew assignments, and training that meet customer standards and advance workforce members.
Own cost-effective purchasing, inventory control, and supply chain for all contracts, eliminating waste and shrinkage.
Ensure full compliance with OSHA, Service Contract Labor Standards on applicable federal contracts, customer site security requirements, and all TKC safety policies.
Serve as TKC's primary point of contact and public representative to every customer.