Operations Manager - Janitorial Services

The Kennedy Collective Inc•Trumbull, CT

20h•Hybrid

About The Position

The Kennedy Collective is seeking an Operations Manager for its Janitorial Services line of business. This role is responsible for the full performance of TKC's janitorial services across Connecticut state and commercial accounts, and federal contracts in Rhode Island and Pennsylvania. The position carries full P&L responsibility for a $1.5M operation, directly supervises 11 leaders, and is accountable for the productivity, quality, safety, and profitability of a 49-person workforce that includes individuals with disabilities, veterans, and community members. The Operations Manager acts as TKC's on-the-ground representative, ensuring the quality and consistency of service delivery aligns with customer reputation and operates to ISSA CIMS-GB Cleaning Management standards, fostering a quality-first culture.

Requirements

Demonstrated past performance in janitorial services operations.
Direct supervision of at least 6 direct reports who worked in multiple cities or sites, with documented results.
Full P&L ownership experience, or demonstrated ownership of pricing, labor cost, and margin on a book of contracts.
Proven ability to quote, price, and close janitorial work using quoting and estimating technology, with a track record of pricing for profit.
Commitment to high quality as a standard, not a checklist; ability to cite specific examples of driving sustained quality improvement.
Willingness and ability to learn and optimize the productivity output of a workforce that includes individuals with disabilities.
Valid driver's license, satisfactory driving record, and willingness to travel regularly among CT, RI, and PA sites.
Proficiency in Microsoft 365, quoting and estimating software, and general operational technology platforms.
Clear written and verbal communication with customers, staff, and leadership.
Equivalent experience considered in place of formal degree requirements.

Nice To Haves

ISSA CIMS Certified Expert (CCE) or demonstrated working knowledge of CIMS-GB Operations Manager domains or Registered Building Service Manager (RBSM).
Prior experience managing a federal contract under Service Contract Labor Standards (SCLS/SCA).
Experience in a social enterprise, AbilityOne, or mission-driven commercial services environment.
Experience building career-ladder programs that promote front-line workers into supervisory roles.

Responsibilities

Own full P&L for the janitorial line of business, restoring profitability through disciplined quoting, pricing, cost control, and margin management.
Direct a multi-state operation spanning CT, RI, and PA, meeting or exceeding every contractual specification, service-level standard, and customer quality expectation.
Operate to ISSA CIMS-GB Cleaning Management standards across quality management, service delivery, inspections and corrective action, training, health/safety/environmental, supplier management, and continuous improvement.
Partner with HR to keep the operation fully staffed, driving recruitment, selection, and retention with urgency.
Build and execute a succession plan for supervisory staff, identifying, rewarding, and developing high performers into leaders.
Quote, price, and close new work using TKC's quoting technology, pricing jobs for maximum sustainable margin.
Lead quality assurance and quality control cycles on every site, conducting inspections, driving corrective action, and holding supervisors accountable for sustained standards.
Optimize the productivity output of a workforce that includes individuals with disabilities, building schedules, crew assignments, and training that deliver customer standards and advance workforce members.
Own cost-effective purchasing, inventory control, and supply chain for all contracts, eliminating waste and shrinkage.
Ensure full compliance with OSHA, Service Contract Labor Standards on applicable federal contracts, customer site security requirements, and all TKC safety policies.
Represent TKC to every customer as its primary point of contact and public representative.