Operations Manager, Inventory & Fulfillment (Trade Shows & Events)

Jack Morton Worldwide•Chicago, IL

1d•Onsite

About The Position

At Jack Morton, we design and build brand experiences that redefine experiential marketing. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections. This role supports our event and experiential business, ensuring the right equipment, assets, and materials are ready when and where they’re needed. Based in Addison, IL, you’ll oversee operational workflows, coordinate inventory and order fulfillment, develop team members, and partner with internal stakeholders to ensure assets and materials are managed accurately and delivered on schedule. This is a hands-on leadership role for someone who knows how to keep operations organized, manage competing priorities, solve problems, and build strong working relationships across teams. You’ll have the opportunity to improve processes, strengthen operational performance, and help support the continued growth of our business. This position requires working onsite at our Addison, IL facility five days per week.

Requirements

Approximately 4–10 years of relevant operations, inventory, fulfillment, logistics, or warehouse experience.
Previous experience managing teams, supervisors, or multiple operational functions.
Experience with inventory control, order processing, asset management, distribution, or fulfillment workflows.
Experience with budgeting, cost management, financial reporting, or P&L responsibilities.
Strong organizational and time-management skills, with the ability to prioritize competing requests and meet deadlines.
The ability to manage different personalities, address challenges directly, and build productive relationships across teams.
Strong problem-solving and decision-making skills, with a focus on process improvement and accountability.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
A customer-focused mindset and the ability to adapt in a fast-paced environment.

Nice To Haves

A college certificate or degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent education and experience will also be considered.
Experience in trade shows, exhibits, event production, experiential marketing, or a related project-based environment is strongly preferred.
Experience with Zoho or similar CRM, inventory, order-management, or business operations systems is an asset.

Responsibilities

Oversee inventory coordination, order fulfillment, scheduling, and operational workflows to ensure assets and materials are prepared accurately and on time.
Lead supervisors and their teams, providing coaching, direction, performance feedback, and support for employee development.
Partner with Account Directors, Account Managers, Account Coordinators, supervisors, and technicians to align priorities and meet client and project requirements.
Monitor orders and work orders from initial request through preparation, quality checks, delivery, returns, and final costing.
Identify opportunities to streamline workflows, improve accuracy, strengthen accountability, and increase operational efficiency.
Oversee staffing, workload distribution, operating expenses, and financial performance while identifying opportunities to control costs.
Track operational metrics, review results, resolve recurring issues, and communicate progress and challenges to leadership.
Ensure inventory records, order details, schedules, documentation, and reporting are accurate and up to date.
Address scheduling conflicts, missing information, service concerns, and competing priorities before they affect project delivery.
Develop consistent operating practices that can support evolving client needs and increased business volume.
Use tools such as Customer Gateway, Zoho CRM, Event Express, and the Project System to coordinate work and maintain visibility across operations.