Operations Manager – Information Technology/IT – Full Time

Monadnock Community Hospital•Peterborough, NH

6h•Onsite

About The Position

The IT Operations Manager is responsible for the daily operational performance of the Information Technology department. This role provides leadership and oversight for Help Desk and Desktop Support teams, ensuring consistent, high-quality service delivery to clinical and administrative staff. This position collaborates closely with IT leadership, including network, cybersecurity, and application teams, to maintain seamless and reliable technology operations that support patient care and hospital functions. If you are a dedicated professional with a passion for technology operations and team leadership, we encourage you to apply. Join our team and contribute to the success of our small hospital, where every employee plays a vital role in providing quality healthcare to our community.

Requirements

Minimum 5 years of progressive IT experience
At least 2 years in a supervisory or team lead role
Strong leadership and team management skills
Experience with help desk or desktop support operations
Ability to manage multiple priorities in a fast-paced environment
Strong communication skills with both technical and non-technical staff
Working knowledge of healthcare IT compliance standards

Nice To Haves

Microsoft Office – Intermediate
Microsoft Excel – Intermediate
Customer Service – Advanced
Electronic Health Record – Some knowledge

Responsibilities

Supervise Help Desk and Desktop Support teams, providing direction, coaching, and performance oversight
Oversee ticketing workflows to ensure timely resolution of service requests
Monitor workload and adjust priorities to meet operational demands
Analyze trends and implement improvements to reduce recurring technical issues
Manage desktop, endpoint, and break/fix support across hospital facilities
Oversee hardware lifecycle including procurement, deployment, and replacement
Maintain asset inventory and ensure compliance with organizational policies
Lead operational IT projects including upgrades and deployments
Coordinate with IT leadership to align operational and project priorities
Manage vendor relationships and ensure service quality
Monitor service metrics and report on performance to leadership
Ensure compliance with HIPAA and hospital policies
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
Other duties as assigned.