Industrial Operations Manager

Aerotek•,

4d•$100,000 - $150,000•Onsite

About The Position

The Operations Manager is responsible for the strategic execution and financial performance of the Outsourced Service Implementation plan and the long-term management of site operations. Oversees the initial transition to Aerotek Services and maintains total accountability for P & L targets, service consistency and strategic account growth post-implementation.

Requirements

5+ years proven experience in an industrial operations capacity such as maintenance, manufacturing, facilities, etc.
Management of multiple customer accounts, sites, or business units
Experience leading teams of 25-100+ employees, supervisors, and technicians
Strong customer-facing experience with the ability to build trusted client relationships
Responsibility for operational KPIs, staffing, safety, quality, and productivity
Experience supporting installation, startup, commissioning, maintenance, or production activities
Budget management and labor planning experience
Strong understanding of service-based business models and customer success principles.
Proven success managing complex client programs across multiple industries.
Strong organizational and analytical skills with attention to detail.
Effective time management and multitasking in fast paced environments.
Excellent interpersonal, consultative and problem-solving abilities.
Strong presentation and communication skills, internally and externally.

Nice To Haves

Experience with SharePoint, Salesforce or similar platforms preferred.

Responsibilities

Own the operations lifecycle and activities in the planning, implementation, execution, optimization and closeout of multiple services engagements while being disciplined to the process. Additionally, support Operations Executives in the solutioning of opportunities as needed and directed.
Ensure adherence to SLAs, service continuity and governance.
Consistently monitor progress, proactively identify risks and implement mitigation strategies.
Leads the operational integration of the department, managing all site-level expenses, labor costs and resources to ensure the transition and sustained operations remain profitable.
Executes a 30-60-90 day implementation strategy, followed by a long-term operational roadmap designed to exceed key performance indicators (KPIs) and drive continuous improvement.
Serve as the primary point of contact for clients throughout operations.
Build trust through proactive communication, consistent execution and customer focused problem solving.
Provide ongoing coaching, feedback and professional development to build a high performing and accountable team.
Allocate work and resources effectively across the team to support successful operations outcomes and operational alignment.
Partner cross-functionally with services, the field, finance, HR, H&S, contracts and other internal stakeholders to ensure seamless execution and strong collaboration.
Foster a culture of operational excellence, customer focus and continuous improvement.
Identify opportunities to streamline operation processes and improve efficiency.
Provide regular reports to internal stakeholders and clients on operations status, metrics and outcomes.
Train internal stakeholders on service operations standards, policies and best practices.
Executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.