Operations Manager (IAM)

Capgemini

5d•Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

6-8 years in IAM, with strong operations leadership experience
Hands-on knowledge of IGA, RBAC/ABAC models
Experience with tools like RSA
Strong understanding of audit, compliance, and risk frameworks
Proven stakeholder and vendor management capabilities
Ability to work independently and collaboratively in a cross-functional team.
Excellent written and spoken English.

Responsibilities

Oversee day-to-day IAM operations (Joiner-Mover-Leaver, access provisioning, deprovisioning)
Ensure SLA adherence, service availability, and incident resolution
Manage IAM support teams and vendors
Document technical processes, SOP’s.
Drive system health monitoring, patching, upgrades, and performance tuning
Ensure compliance with policies, audit requirements, and regulatory standards
Support access certifications, SoD controls, and audit remediation
Provide reporting on KPIs, risks, and operational metrics
Identify automation opportunities and reduce manual efforts
Lead, mentor, and develop IAM operations teams
Manage capacity planning, skill development, and performance reviews