Operations Manager - HVAC - 2347

Bhired • Brooklyn, NY

8d • Onsite

About The Position

A well-established HVAC company with two active divisions — installation and service — is looking for an Operations Manager to own the day-to-day running of their service division. Reporting directly to the owner, you'll be the person keeping technicians on track, customers satisfied, and the back office humming. This is a role with real upside for someone who shows up and owns it.

Requirements

• Strong people skills and emotional intelligence — calm under pressure, a genuine listener
• Able to manage technicians and customers without getting reactive or overly emotional
• Thinks like a business owner: proactive, organized, and focused on outcomes
• No HVAC technical knowledge required — willingness to learn processes is what matters
• Must be available 8am–5pm in-office, Monday through Friday

Responsibilities

• Oversee service division operations end-to-end, from scheduling through invoice close
• Ensure proposals go out within 24 hours and invoices are closed by end of day
• Collect payments on time and manage billing disputes within established guidelines
• Be present at 8am when technicians arrive to set the tone for the day
• Schedule technicians and keep them accountable to the day's workload
• Support techs with common-sense job decisions and follow up on job notes after each call is completed
• Provide recognition, incentives, and hands-on problem-solving to keep the team running smoothly
• Handle calls from management companies and homeowners with patience and professionalism
• Serve as the steady, reliable voice between field operations and the customer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed