Operations Manager, Fulfillment
About The Position
Factor is seeking a Fulfillment Manager in Goodyear, AZ to support our growing fulfillment needs. The Fulfillment Manager will take a hands-on approach and provide strategic operational leadership throughout production and fulfillment. We're searching for someone who is excited to build something extraordinary and share it with the world! This role involves providing leadership from the front lines daily, immersing oneself to improve productivity, promote growth, encourage new ideas, and inspire change. The manager will lead a team of fulfillment supervisors and workers to meet operational goals, map out and improve daily operations, and ensure adherence to safety and compliance standards while meeting operational goals. The role also includes coordinating product flow for efficient receiving, storing, and distributing of materials, driving continuous improvement in safety, quality, cost, and delivery, and promoting a customer-first environment. Analysis of shift performance to identify opportunities and partnering with the Production Planning team are also key responsibilities.
Requirements
- 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)
- 3+ years of experience managing 150-200+ employees in a hyper-growth organization
- Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation)
- Continuous Improvement/Lean Manufacturing advocate (Six Sigma, APICS, Kaizen certification)
- Microsoft Excel (can maintain complex spreadsheets)
- Bachelor's Degree; High school diploma or GED
Nice To Haves
- Successful leading teams and promoting partnerships at all levels and departments of an organization.
- Someone that listens to your team and values their ideas
- Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting goals, and paving the way for efficiency
- Take calculated risks to change the status quo
- Strategic: you use logic identify alternatives, evaluate, and present approaches while thinking about contingency plans
- Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with customer care and customer satisfaction
Responsibilities
- Provide leadership from the front lines daily and immerse yourself to improve productivity, promote growth, encourage new ideas, and inspire change
- Lead a team of fulfillment supervisors and fulfillment workers to meet operational goals
- Map out, guide and improve daily operations through engaging and directing the team to ensure accurate delivery of customer orders
- Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and improving production
- Coordinate product flow to guide the efficient process of receiving, storing, and distributing materials to departments
- Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Promote a customer-first environment focused on and committed to delivering the highest quality product to our customers
- Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
- Partner with Production Planning team to implement devised production plans and adjust sequencing based on business need
Benefits
- Competitive salary
- 401k with company match that vest immediately upon participation
- Company equity plan based on role
- Generous PTO
- Sabbatical
- Parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Tuition reimbursement for continuing education (upon 2 years of service)
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
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What This Job Offers
Job Type
Full-time
Career Level
Manager
