Fulfillment Center Operations Manager

QVC•Usa, CA

1d•Onsite

About The Position

The Operations Manager supports QVC and HSN and is responsible for inbound or outbound operations. This role will maintain benchmark levels of safety, efficiency, quality, productivity, and continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. The Operations Manager will report to a Senior Operations Manager and support the Outbound team on day shift, Wednesday - Saturday.

Requirements

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.
Experience developing and managing 50+ employees.
At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
Experience using Kaizens or process improvement

Nice To Haves

retail/e-commerce and apparel experience

Responsibilities

Build the initial teams, establishing procedures, metrics and processes
Lead a team of Area Managers and hourly associates
Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
Guide strategic planning and forecasting
Develop teammates for career progression and learning
Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness
Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience