Operations Manager - Food & Beverage
About The Position
The Blackwell Inn & Pfahl Conference Center – The Ohio State University Lead. Innovate. Elevate the Guest Experience. Are you a driven hospitality leader who thrives in fast-paced environments and loves bringing teams and experiences to life? At The Blackwell Inn, you’ll have the opportunity to lead a dynamic, multi-outlet operation at the heart of The Ohio State University—where no two days are the same and every experience matters. As an Operations Manager, Food & Beverage, you’ll play a key leadership role in delivering exceptional service across our full-service restaurant, lounge, student meal program, in-room dining, and banquet operations. You’ll partner closely with culinary and leadership teams to create memorable dining experiences while driving operational excellence, team engagement, and financial performance. This is a hands-on role for a leader who enjoys being on the floor, coaching teams, solving challenges in real time, and continuously improving the guest experience.
Requirements
- Bachelor’s degree or equivalent experience
- 3 years of relevant experience
- Strong organizational, leadership, and communication skills
Nice To Haves
- Associate degree in hospitality or related field
- 4 + years of relevant experience
Responsibilities
- Oversee daily operations across all dining outlets and banquets to ensure smooth, high-quality service
- Actively lead on the floor, ensuring excellence in service, cleanliness, safety, and sustainability
- Deliver memorable guest experiences and resolve concerns quickly and professionally
- Drive consistency with brand standards, including Preferred Hotels quality expectations
- Ensure operations run efficiently and profitably
- Recruit, train, schedule, and develop staff and student workforce
- Support payroll, performance management, and team engagement initiatives
- Partner with culinary leadership on menu development, presentation, and service execution
- Support marketing and promotion efforts to grow revenue and enhance visibility
- Monitor labor and expenses, optimize productivity, and contribute to financial goals
- Ensure compliance with all state, federal, and operational requirements (e.g., alcohol service, safety, sanitation)
- Take on additional duties to support business needs and team success
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
- Tuition assistance programs
- Professional development and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
