Operations Manager - Department of Operational Supports

Bernalillo County•Albuquerque, NM

20d•$69,451 - $109,720

About The Position

The Operations Manager oversees daily operations, staff, and strategic initiatives for Behavioral Health programs. This role ensures efficient delivery of services, manages administrative, financial, and vendor-related functions, and supports department leadership with planning, compliance reporting, and special projects. The Operations Manager serves as a liaison with internal teams, vendors, agencies, and the public, while tailoring operations to meet the specific needs of behavioral health and substance use treatment programs.

Requirements

Bachelor’s degree in Public Administration, Business Administration, or a related field.
Six (6) years of work experience in a related field.
Two (2) years in a supervisory role.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

Supervise staff and coordinate daily operations to ensure efficiency, service quality, and compliance with department goals.
Oversee administrative, budgetary, and financial functions; monitor expenditures, prepare reports, and support resource planning.
Coordinate department-wide and cross-functional projects, ensuring timely and effective implementation.
Serve as a liaison with vendors, agencies, the public, and other departments; address concerns and promote collaboration.
Support senior leadership with data analysis, reporting, policy implementation, and strategic planning.
Manage contracts and procurement activities, ensuring compliance with fiscal policies and procedures.
Handle confidential and sensitive information with discretion.
Perform related duties as assigned or required, including coverage for lower-level staff when necessary.
Oversee vendor contracts, compliance reporting, and program operations for behavioral health services.
Coordinate audits, staffing, and resource needs for substance use treatment initiatives.