Operations Manager Cottage Rentals

Homma Talent•Sea Island, GA

2d•$60,000

About The Position

We are seeking an Operations Manager, Cottage Rentals to lead operations for a luxury cottage rental program at a Forbes Five -Star resort in Georgia. The ideal candidate will have experience in luxury hospitality, property management, or rental programs, with a strong focus on both guest and owner relations. In this role, you will oversee the full lifecycle of the cottage rental experience, including owner onboarding, guest satisfaction, and operational integration across departments. You will collaborate closely with leadership teams to implement strategies for growth, optimize revenue performance, and ensure brand consistency across all properties. You will also play a key role in developing processes, training teams, and enhancing service delivery while maintaining strong relationships with property owners. This position requires strong leadership, problem -solving skills, and the ability to manage sensitive situations with professionalism and discretion, all while delivering a seamless and elevated luxury experience.

Requirements

Bachelor's Degree in Hospitality Management
Proven leadership experience with the ability to coach, mentor, and develop high -performing teams.
Strong operational management skills , with experience overseeing multiple departments and delegating effectively
Solid background in Front Office operations , including Front Desk, Concierge, billing, and guest arrival/departure processes.
Understanding of rental programs and onboarding processes , ideally within a luxury or resort environment.
Excellent problem -solving and decision -making skills , with the ability to handle complex situations with professionalism.
Previous experience in a resort or luxury hospitality environment , with strong knowledge of SOPs and service standards.
Familiarity with short -term rental operations , including compliance with company policies and local, state, and federal regulations.
Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Responsibilities

Oversee the daily operations of the Cottage Rentals program , ensuring seamless coordination between guest services, housekeeping, maintenance, and owner relations.
Serve as a key liaison between property owners and resort operations , ensuring expectations are met and relationships are strengthened.
Lead and support the owner onboarding process , ensuring a smooth and elevated experience aligned with Sea Island’s luxury standards.
Collaborate with Cottage Rentals leadership and resort departments to maintain brand consistency and service excellence across all properties.
Develop, implement, and standardize operational procedures, training programs, and onboarding strategies to support departmental growth and scalability.
Monitor and enhance the guest and owner experience , proactively addressing concerns and implementing service improvements.
Partner with leadership on strategic initiatives , including growth planning, market positioning, and portfolio expansion.
Analyze performance metrics, KPIs, and financial data to identify opportunities for revenue optimization and operational efficiency.
Support pricing strategies, inventory management, and revenue management efforts to maximize profitability of the cottage rental program.
Maintain accurate inventory of Operating Supplies & Equipment (OS&E) across all cottage properties.
Ensure compliance with Sea Island standards, policies, and service agreements , maintaining the highest level of quality, presentation, and operational consistency.
Train, coach, and support team members, fostering a culture of accountability, collaboration, and luxury service excellence .
Maintain strong knowledge of resort offerings, local attractions, and guest services , ensuring team members deliver informed and personalized recommendations.
Address and resolve guest, owner, and team member concerns with professionalism, discretion, and effective problem -solving.
Conduct regular inspections of cottages and surrounding areas to ensure cleanliness, maintenance, and readiness meet luxury standards.