Branch Manager, Rentals

Finning•Calgary, AB

1d•Onsite

About The Position

As Branch Manager, you will be the driving force behind the success of our rental operations. Reporting to the District Manager, you will provide strategic and hands-on leadership across sales, service, operations, and specialty products within your branch. Your role is pivotal in shaping a high-performing team, delivering exceptional customer experiences, and achieving key performance goals. This is your opportunity to make a meaningful impact—guiding your team, optimizing branch performance, and fostering a culture of collaboration and excellence.

Requirements

Minimum 7-10+ years of experience in a leadership role with proven ability to manage branch operations and interpret financial statements.
Industry experience in Rentals is preferred, both in Operations and Sales.
Strong interpersonal, written, and verbal communication skills, including excellent presentation abilities.
Demonstrated strategic business planning and forecasting skills with solid business acumen and understanding of financial fundamentals.
Leadership for Safety Excellence training and commitment to fostering a safe work environment.
Advanced analytical, problem-solving, and decision-making skills with the ability to address complex issues and challenges.
Strong coaching, mentoring, and team leadership skills to build a high-performing, collaborative culture.
Customer service orientation with the ability to enhance client relationships and deliver exceptional experiences.
Skilled in negotiation, consulting, and relationship management to drive business success.
Effective time management and prioritization skills to meet deadlines and achieve operational goals.
Knowledge of Rental products, services, parts, warranty, and service systems and processes.
Thorough understanding of union environments and collective agreements.
Ability to adapt to changing business needs while maintaining focus on key performance indicators.

Nice To Haves

Industry experience in Rentals is preferred, both in Operations and Sales.

Responsibilities

Demonstrate clear and effective leadership to all employees within the branch; through performance management, coaching and mentoring, training & individual professional development, and other training opportunities.
Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process.
Share Employee Opinion Survey (EES) results, solicit feedback, develop, and post an action plan on the Action Planning website.
Facilitate team meetings to support collaboration between departments.
Works with sales representatives in the field to develop maximum selling effort at optimum cost.
Constantly appraises pricing, distribution and competitive action and policies.
Suggests changes to improve branch sales volume and profit.
Responsible for reviewing the monthly metrics related to People, Quality, Velocity, P&L with branch employees.
Assist in creating annual budget, monthly reporting & forecasting.
Collaborate with sales and marketing management teams to identify and create customer opportunities & solutions.
Meet or exceed gross margin for AOP.
Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors, and customers.
Demonstrate awareness and a commitment to factors that influence personal safety and the safety of others.
Ensure full compliance on safety practices, procedures & policies, training & audits.
Develop and implement strategies that align with TRIF and LTI targets.
Accountable for providing a safe work environment and delivering safety leadership at all levels within the branch, ensuring implementation of safety initiatives and compliance with programs and policies to achieve world-class workplace safety.
Accountable for talent management for all employees within the branch, including recruitment, development, and retention strategies.
Represent the company in a professional and ethical manner while maintaining confidentiality and fostering effective relationships with internal and external stakeholders.
Responsible for effective human resources management and creating a positive work environment that supports achievement of business goals and objectives.
Drive continuous improvement in operational performance, focusing on velocity, productivity, and agility.
Ensure an exceptional customer experience through proactive engagement and service excellence.
Achieve invoicing efficiency KPIs and maintain accuracy in billing processes.
Deliver financial performance targets including revenue, profitability, and SG&A budgeting.
Develop and implement training and development plans for direct reports to support growth and capability building.
Ensure adherence to company policies, procedures, and the Code of Conduct in all branch activities.