Operations Manager Clinical Engineer

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Requirements

Associates Degree in Electronics or Biomedical Equipment Technology or Military specific medical equipment repair certification is required.
Two years of military training in electronics or vocational training in electronics may substitute for the degree requirement.
Work requires a minimum of two years of experience in servicing of biomedical and / or imaging equipment.
Must possess a minimum of three years of team lead or supervisory experience with strong leadership and customer service skills.
A valid North Carolina driver's license with a good driving record.
Team leadership: Ability to lead and motivate multiple clinical engineering teams across different locations or departments.
Decision-making: Skilled in making informed, strategic decisions that impact operations and team performance.
Conflict resolution: Ability to resolve conflicts between team members, departments, or with external stakeholders in a constructive manner.
Mentorship and coaching: Strong mentoring skills to develop team members and build leadership pipelines.
Process improvement: Experience in streamlining processes to improve operational efficiency and equipment uptime.
Workflow optimization: Ability to manage and improve workflows to ensure timely completion of maintenance, repairs, and equipment deployment.
Resource allocation: Skill in prioritizing and allocating resources to meet operational demands effectively.
Monitoring performance metrics: Experience tracking key performance indicators (KPIs) and using data to enhance operational effectiveness.
Financial planning and analysis: Strong understanding of budgeting principles, with the ability to create and manage large departmental budgets.
Cost control: Ability to identify and implement cost-saving initiatives without compromising service quality.
Capital expenditure management: Skill in managing large capital projects, including equipment procurement and maintenance budgeting.
Vendor negotiations: Experience in negotiating contracts and managing relationships with vendors and service providers to optimize costs.
Healthcare regulations: In-depth knowledge of healthcare standards and regulations such as Joint Commission (JCAHO), FDA, CMS, and ISO 13485.
Auditing and inspections: Ability to oversee and prepare for internal and external audits, ensuring compliance with all regulatory requirements.
Policy implementation: Skill in developing and enforcing policies and procedures that meet both regulatory standards and organizational goals.
Risk management: Ability to assess risk and implement control measures to minimize equipment failure and regulatory non-compliance.
Multi-team coordination: Proven ability to manage multiple teams or departments, ensuring communication and coordination between groups.
Cross-functional collaboration: Skill in working with different departments such as clinical staff, procurement, and IT to align operational goals.
Workload balancing: Expertise in distributing workloads fairly across teams and optimizing team performance.
Talent management: Strong skills in recruiting, training, and retaining top talent in clinical engineering roles.
Multi-project management: Ability to manage multiple priorities and projects simultaneously, ensuring all deadlines and objectives are met.
Timeline and resource management: Skill in planning, scheduling, and overseeing projects from initiation to completion within scope, time, and budget constraints.
Stakeholder management: Experience in engaging stakeholders, ensuring their needs are met while managing competing priorities.
Cross-departmental communication: Ability to communicate effectively with other departments such as IT, finance, and clinical operations.
Presentation skills: Proficiency in presenting operational plans, budget updates, and performance metrics to senior management or board members.
Team collaboration: Skill in fostering a collaborative environment where team members feel empowered to contribute and share ideas.
Negotiation skills: Ability to negotiate with vendors, service providers, and internal stakeholders to align on goals and budgets.
Data-driven decision making: Skill in using operational data and financial metrics to make informed decisions and improve outcomes.
Problem-solving: Strong ability to quickly diagnose issues and implement corrective actions, whether related to equipment, operations, or personnel.
Critical thinking: Capacity to analyze complex operational issues, evaluate options, and implement solutions that optimize performance.
CMMS software: Proficiency in using Computerized Maintenance Management Systems (CMMS) for tracking equipment maintenance and operational tasks.
ERP systems: Experience with Enterprise Resource Planning (ERP) software for budgeting, procurement, and resource management.
Data analytics tools: Ability to use tools like Excel, Power BI, or Tableau for data analysis and reporting.
Change management: Skill in adapting to changes in regulatory environments, technology, or organizational structure.
Crisis management: Ability to remain calm under pressure and guide teams through high-stress situations or emergencies.
Flexible prioritization: Ability to shift focus quickly in response to urgent operational needs or changing organizational priorities.
Client and stakeholder focus: Strong customer service mentality to ensure the needs of clinical departments and end-users are met.
Service-level agreements: Experience in managing service-level agreements (SLAs) and ensuring performance standards are maintained or exceeded.

Responsibilities

Oversee daily operations of the clinical engineering department, ensuring the proper maintenance, repair, and management of all medical equipment.
Develop, implement, and refine operational processes to enhance equipment uptime and operational efficiency.
Monitor and analyze performance metrics (KPIs) to identify areas for improvement and implement corrective actions.
Ensure that clinical engineering services are delivered in a timely, efficient, and high-quality manner, meeting all departmental goals.
Lead efforts to improve workflows, streamline procedures, and optimize resource utilization across multiple teams and facilities.
Manage, mentor, and develop multiple teams of clinical engineering staff, including technicians, engineers, and support personnel.
Assign and balance workloads across teams to ensure the timely completion of tasks and projects, optimizing resources and productivity.
Provide leadership and guidance to ensure team alignment with organizational goals and priorities.
Foster a culture of accountability, collaboration, and continuous improvement within the clinical engineering teams.
Lead recruitment, performance evaluations, and professional development initiatives to build a high-performing team.
Develop, manage, and oversee the clinical engineering department’s annual budget, including operating expenses and capital expenditures.
Track and control operational costs to ensure adherence to the budget while maintaining high service quality.
Manage capital equipment acquisition and procurement, ensuring that purchases are within budget and aligned with the organization’s goals.
Work closely with vendors and suppliers to negotiate contracts and service agreements that offer cost-effective solutions.
Identify and implement cost-saving initiatives without compromising the safety or functionality of equipment.
Ensure compliance with all applicable regulatory standards and guidelines, including Joint Commission (JCAHO), FDA, ISO 13485, CMS, and other relevant regulations.
Conduct regular internal audits to assess compliance with regulatory requirements and internal policies.
Prepare the department for external regulatory audits and inspections, ensuring all necessary documentation and records are accurate and up-to-date.
Develop, review, and update policies and procedures related to medical equipment management to ensure compliance and operational excellence.
Implement risk management strategies to minimize equipment failure and ensure patient and staff safety.
Lead or oversee multiple projects, including equipment upgrades, new equipment installations, and technology implementations.
Coordinate cross-functional project teams, ensuring that timelines, budgets, and project goals are met.
Manage competing priorities and allocate resources effectively to meet project deadlines and organizational objectives.
Communicate project updates and outcomes to stakeholders, ensuring alignment with broader organizational goals.
Serve as the primary liaison between the clinical engineering department and other hospital departments, including clinical operations, IT, procurement, and finance.
Provide regular updates to senior leadership on the performance of clinical engineering operations, including budget status, operational metrics, and compliance.
Ensure that clinical staff and other stakeholders receive prompt and high-quality support related to medical equipment issues and requests.
Present operational and financial reports to senior management, highlighting key trends, challenges, and opportunities.
Manage relationships with external vendors and service providers, ensuring that contracts are met and services are delivered as expected.
Negotiate service contracts and vendor agreements to obtain the best pricing and service levels for the organization.
Oversee the performance of third-party service providers and ensure their compliance with organizational and regulatory standards.
Analyze operational data to identify trends, inefficiencies, and opportunities for improvement within clinical engineering operations.
Prepare and present detailed reports on budget performance, workload distribution, regulatory compliance, equipment uptime, and maintenance schedules.
Use data-driven insights to inform strategic decisions and drive continuous improvement across all operational areas.
Ensure that clinical departments receive timely and high-quality support in the maintenance and management of medical equipment.
Develop and monitor service-level agreements (SLAs) to ensure that performance standards are met or exceeded.
Address and resolve equipment-related issues or complaints promptly, maintaining a high level of customer satisfaction.
Stay informed of changes in regulatory requirements, technology trends, and industry best practices, adapting operations as necessary.
Lead initiatives to introduce new technologies, process improvements, or innovations that enhance the effectiveness and efficiency of clinical engineering operations.
Continuously assess and improve internal workflows and processes to better meet the needs of the organization.