Operations Manager - Airport Baggage

Menzies Aviation•Denver, CO

2d•Onsite

About The Position

The Menzies Aviation Baggage Operations Manager will oversee the Menzies Baggage Operation, T-Point Connection Operation, and Inbound Baggage running. This role involves taking accountability for safety, resource management, operation standards, policy implementation, client relations, and managing the operations budget targets. The ideal candidate will have knowledge of narrow and wide body aircraft.

Requirements

Ground Handling experience at a high-volume international airport.
Financial management skills awareness.
Able to communicate effectively with senior level personnel.
Conversant with international airline ramp handling procedures, international aviation safety and security procedures, and Menzies ramp, safety, and security procedures.
Able to work with a multinational workforce, and to adjust to the local conditions of the station.
Excellent knowledge of ramp GSE.
A working knowledge of the IATA Standard Ground Handling Agreement.
Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
Able to support other stations as required and ensure own station responsibilities are covered when on
Must be able to lift at least 70 pounds on a continuous basis.
Must be able to pass a ten-year background check as required by US Customs.
Must pass a drug test.
Must have current driver’s license with no violations over the past 5 years.
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
Monitor and progress in KPIs like MBR (missed baggage ration) indicators as well as inbound baggage times to carousels.
Work together with all department managers to ensure all baggage room areas are covered (including BSO follow up).
Lead and manage an operational team to deliver excellent and safe performance in the ramp and interline service functions at a high-volume international airport.
Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
Supervise lead agents; allocating bag room agents as needed.
Manage staff of 60+ employees.
Support Health & Safety Committee.
Act as the station designated planner.
Suggest, elaborate and document LSOPs when considered necessary.
Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
Monitors performance, taking action to correct any shortfalls.
Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
Provides reports as required, and service delivery measurements.
Provides leadership to the operations team, developing their skills.
Work shifts as required by the business.
Report any significant deficiency in our products, materials, and documents.
Suggest any improvements to working practices especially those relating to safety and.