Baggage Handling Supervisor- SEA Airport

PrimeFlight Aviation Services • Seatac, WA

1d • Onsite

About The Position

The Baggage Service Supervisor is responsible for supervising the baggage service team to ensure efficient baggage handling operations. This role involves training and guiding staff in handling passenger inquiries, lost luggage claims, and resolving baggage-related issues. The Supervisor maintains accurate records of baggage incidents and ensures compliance with airport and airline baggage policies. Effective communication and coordination with other airport departments, as well as providing leadership to the team, are essential aspects of this role to ensure smooth baggage services and high passenger satisfaction.

Requirements

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• 1 Year supervisory experience
• 2 Years Customer Service experience
• 1 Year Baggage Handling experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Responsibilities

• Supervise the baggage service team to ensure efficient operation
• Train staff in handling and resolving baggage-related queries
• Monitor the processing of lost, delayed, and damaged baggage claims
• Coordinate with airlines and ground handlers for baggage tracking and recovery
• Implement and uphold high standards of customer service
• Address and resolve escalated customer concerns and complaints
• Maintain accurate records and logs of baggage incidents
• Enforce adherence to airport security and safety protocols
• Conduct regular performance evaluations of team members
• Keep abreast of airport and airline baggage policies and procedures
• Facilitate effective communication within the team and with other departments
• Prepare operational reports for management
• Innovate solutions to enhance baggage service efficiency
• Ensure proper staffing and resource allocation
• Lead by example in providing exemplary baggage services
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Benefits

• 401(k) with matching
• health, dental, vision, and life insurance
• paid time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed