Baggage Concierge Supervisor - DFW Airport
About The Position
The Baggage Concierge Supervisor is responsible for overseeing daily baggage concierge operations, including the safe, secure, and timely movement of checked baggage between the facility, terminal, airline-designated drop points, and approved baggage handling areas. This role supervises Baggage Concierge Agents, coordinates with airline staff and internal teams, and ensures baggage is handled accurately and in accordance with TSA, CBP, airline, airport, and company requirements. The Baggage Concierge Supervisor supports operational efficiency, customer service, employee performance, safety compliance, and accurate documentation. This position requires strong leadership, attention to detail, communication skills, and the ability to manage changing priorities in a fast-paced airport environment.
Requirements
- 18 years of age or older
- Must be legally authorized to work in the country of employment.
- Must have a valid state-issued driver’s license with an acceptable driving record
- Minimum of three (3) years of customer-facing customer service experience required, preferably in aviation, hospitality, airline, luxury service, or other high-volume customer environments.
- Minimum of three (3) years of leadership, lead, or supervisory experience.
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
Nice To Haves
- Prior lead, supervisory, or team coordination experience preferred.
Responsibilities
- Supervise daily baggage concierge operations to ensure checked baggage is collected, transported, documented, and delivered securely and on time.
- Provide direction, support, and task assignments to Baggage Concierge Agents throughout the shift.
- Monitor employee performance, attendance, safety practices, and adherence to company and customer procedures.
- Coordinate with airline staff, airport personnel, managers, lead agents, and internal teams to support baggage movement requirements and daily schedules.
- Ensure checked luggage is transported across the Airport Operations Area to approved drop points in compliance with TSA, CBP, airline, airport, and company security requirements.
- Oversee coordination at luggage drop points to ensure checked baggage is properly inserted into the Hold Baggage System.
- Ensure boarding passes, bag tags, and airline-issued documents are collected, transported, and handled accurately.
- Support the collection and transport of checked luggage from airline-approved drop points to the facility in accordance with approved security and handling procedures.
- Assist with lifting, loading, unloading, and transporting baggage as operational needs require.
- Ensure baggage is handled with care to help prevent damage, loss, theft, or exposure to weather conditions.
- Monitor vehicle and equipment usage to ensure company vehicles, ground equipment, and assigned tools are operated safely and responsibly.
- Maintain and review documentation, records, and tracking information to support accurate baggage handling, routing, and compliance.
- Communicate operational updates, staffing needs, delays, baggage concerns, customer issues, and security matters to management.
- Respond to operational disruptions, equipment issues, safety hazards, damaged baggage, delays, or breakdowns and escalate concerns as needed.
- Reinforce safety procedures and maintain safe working conditions for employees, airline partners, airport personnel, customers, and others.
- Assist with onboarding, coaching, and training employees on baggage handling procedures, safety expectations, customer requirements, and security protocols.
- Maintain compliance with airport security procedures while working in secure and restricted areas.
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health, dental, vision, and life insurance
- paid time off
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
