Operations Management Growth Director

Sevita • Indianapolis, IN

4d • Hybrid

About The Position

Oversees census and periodic service growth and management responsibilities across an operating region. This role may include direct oversight of Intake teams and Host Home Recruiters. The primary focus is on ensuring census and periodic service enrollment stability and growth from referral generation and admission through utilization and discharge reduction, aligning with the operating region’s business goals. The Director leads regional team performance to achieve state expectations by ensuring processes are in place and coaching for key behaviors. The team is compensated through a blend of either base salary or hourly basis plus performance-based bonuses tied to key metrics.

Requirements

• Minimum six years’ experience in Rehabilitation, Behavioral Health, or Human Services
• Bachelor’s degree and/or Master’s degree in Business or Human Services
• Region Revenue, EBITDA
• Budgeted Census
• Periodic Service Admits & Utilization
• Referrals to Achieve Future Metrics
• New Admit 90-Day Discharge Rate
• Time to Placement
• OneDay Videos
• Primary Mentor
• Certifications per Month with Placements

Responsibilities

• May provide direct supervision and leadership to state Intake Coordinators, Intake Managers and Host Home Recruiters.
• Collaborates with the Talent Acquisition (TA) team to address regional hiring needs and ensures adherence to Sevita’s employee practices.
• Participates in new hire training and onboarding for Intake and Host Home managers and coordinators; delivers formal training as a facilitator or informal coaching as needed for intake and operations teams.
• Ensures all state teams are adhering to all aspects of Successful Services Best Practices including systems entry, timeliness, data analytics, meeting frequency and strategic planning.
• Creates and executes marketing strategies in partnership with state leaders intended to reach individuals, families, guardians, counties, and managed care entities via methods such as social media, collateral, OneDay videos, community events, and sponsorships.
• Supports vice president and state leadership in strategic planning for new program starts (de novo) as well as core development and service line expansion initiatives.
• Assists in executing state-level initiatives to understand state referral dynamics, increase referral volume and improve conversion rates, minimize discharges, and optimize occupancy; monitors progress of new programs relative to key placement milestones.
• Builds and maintains relationships with funding agencies and MCOs in partnership with state leadership.
• Ensures accurate and timely communication and issue resolution across internal and external stakeholders.
• Oversees process for attracting and certifying providers with the ultimate objective of placement matching with individuals we serve.
• Maintains a large base of referral sources to achieve target numbers with appropriate admissions.
• Works with teams to address pipeline challenges and develop corrective action plans to meet census and periodic service goals.
• Ensures timely completion of and transparent reporting on key steps in the referral process, including outreach, assessments, eligibility verification, funding and placement.
• Ensures consistent execution of meetings, including weekly referral reviews, monthly in-depth discharge reviews, at-risk/service preservation calls, and quarterly service management reviews.
• Defines and enforces best practice standards for census and periodic service management activities, ensuring intake teams follow established protocols.
• Promotes clear communication with individuals served, families, and payors regarding service planning and admissions to achieve our goal of being the provider of choice for these partners.
• Ensures the intake teams align service commitments with program capabilities to deliver on customer expectations.
• Analyzes customer feedback and service issues with operations, identifying patterns and developing proactive resolution strategies to maintain consistent customer satisfaction.
• Reviews census & periodic data and trends regularly, including with state leadership, vice president, and operating group leaders.
• Leads identification and response to trends related to referrals, discharges, and at-risk service preservations.
• Oversees development and execution of effective mitigation plans.
• Performs other duties and projects as required.
• Manages assigned personnel. Completes performance evaluations, orientation, and training.
• Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Resolves employee problems within position responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager