operations lead, Arriviamo (mixology) - New York Reserve Roastery

Starbucks Coffee Company•New York, NY

1d•$24 - $27

About The Position

The Operations Lead, Arriviamo (Mixology) at the New York Reserve Roastery contributes to Starbucks Reserve brand success by assisting operations managers, associate managers, and/or specialists with store operations and functions during scheduled shifts. The role supports operational excellence through high-quality products and service and cohesive teamwork to deliver the Starbucks Reserve Experience. The Operations Lead models Starbucks guiding principles and helps maintain a positive, professional environment.

Requirements

Customer service experience in a retail and/or restaurant environment.
Availability to work flexible hours, which may include early mornings, evenings, weekends, nights, and/or holidays.
Ability to consistently carry 35 pounds.
Ability to identify, train, and model adherence to health and safety standards at all times.

Nice To Haves

High attention to detail, strong work ethic, and ability to multitask and prioritize.
Additional language skills.
Ability to meet store operating policies and standards.
Effective oral and written communication skills.
Ability to lead the work of others.
Ability to learn quickly.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Responsibilities

Act with integrity, honesty, and knowledge while promoting Starbucks culture, values, and mission.
Maintain a calm demeanor during high-volume periods or unusual events, keeping the store operating to standard and setting a positive example.
Anticipate customer and store needs by evaluating the environment and customer cues, and communicate relevant information to the manager.
Assist with new partner training by reinforcing successful performance, providing respectful coaching, and giving feedback to the operations manager.
Contribute to a positive environment and deliver legendary service to each customer.
Develop positive and professional working relationships with partners.
Execute operational assignments during scheduled shifts and use functional systems to support the Starbucks Reserve Experience.
Follow Starbucks Reserve operational policies and procedures, including cash handling, health, safety, and security.
Manage alcohol service according to applicable state and federal laws and regulations and company and brand policies and standards.
Maintain regular and consistent attendance and punctuality.
Engage in storytelling and communicate the Starbucks Reserve Kitchen brand, food, and culture.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation that accrues after an introductory period, up to 40 hours annually (64 hours in California), based on the stated accrual terms.
Sick time accrued based on hours worked and work location.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.