associate manager, Chicago Reserve Roastery
About The Position
The Associate Manager is a hands-on manager-in-training role that prepares partners for retail store leadership. Working closely with other leaders, the Associate Manager learns how the Starbucks Reserve retail business operates and how to lead and manage with operational excellence. The role introduces the manager to multiple areas of the store’s business, with most time spent leading a team in a specific zone. The Associate Manager drives customer experience and business results by developing a high-performing team. The role provides leadership and supervision to partners during shifts, coaches and develops team members, supports operational execution, and works with operations managers to plan and measure results. Associate Managers manage business operations in assigned zones, communicate observations and opportunities to store leadership, help ensure appropriate staffing and scheduling, and support compliance with operational requirements. The position is overtime eligible, but overtime hours are not guaranteed.
Requirements
- Ability to manage store operations and multiple situations independently in a fast-paced environment.
- Ability to manage resources to ensure established service levels are achieved throughout assigned shifts.
- Effective interpersonal and communication skills.
- Organization, planning, and prioritization skills.
- Strong problem-solving skills.
- Ability to handle confidential and sensitive information.
- Strong supervisory, team-building, and leadership skills, including the ability to coach and mentor others.
Nice To Haves
- Additional languages are beneficial.
Responsibilities
- Act with integrity, honesty, and knowledge in ways that promote Starbucks’ culture, values, and mission.
- Provide leadership and supervision to partners for all aspects of each shift worked.
- Maintain a calm demeanor during high-volume or unusual events and manage transitions to keep the store operating to established standards.
- Model a passion for service, operational excellence, coffee curiosity, and innovation while inspiring partners to deliver the Roastery & Reserve Experience.
- Delegate responsibilities and practices to store partners, provide coaching and direction, and support operational goals.
- Assess partner performance, provide feedback and coaching, and communicate development successes and opportunities to store managers.
- Implement and communicate plans to the store team to meet operational and organizational objectives.
- Monitor the store environment and business indicators to identify problems, concerns, and opportunities for improvement, and communicate ideas to operations managers.
- Apply operational excellence tools to identify and address store and zone problems.
- Respond to immediate store and zone needs using appropriate resources.
- Recognize and reinforce individual and team accomplishments using organizational tools and programs.
- Engage with customers to understand and respond to their experience, identifying trends for continuous improvement.
- Work with operations managers to inform and develop strategic and operational plans, manage execution, and measure results.
- Manage business operations in assigned operational zones.
- Provide input on staffing levels and decisions to support partner development and deliver an optimal experience for partners and customers.
- Prioritize and communicate information clearly and accurately to support effective operations across zones.
- Communicate regularly with the store leadership team about operational and partner observations, challenges, concerns, insights, and suggestions.
- Support operations managers in implementing company programs and action plans with shift teams.
- Develop understanding of operational tools, systems, and processes to achieve operational excellence.
- Communicate observations, actions, outcomes, and follow-up items to operations managers, specialists, senior operations managers, and associate manager peers.
- Develop and maintain positive relationships with associate manager peers, considering individual motivations, cultural nuances, needs, and concerns.
- Ensure partners adhere to operational compliance requirements.
- Develop effective management practices and help create a successful store team where partners are valued and respected.
- Maintain regular and consistent attendance and punctuality.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic and supplemental life insurance
- Other voluntary insurance benefits
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation from date of hire
- Sick time accrued at one hour for every 25 hours worked
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match for eligible partners
- Discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- Incentivized emergency savings
- Financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- Student loan management resources
- Access to other educational opportunities
- Backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
