Operations Lead Specialist - Corporate Actions (Alt Shift)

Brown Brothers Harriman•Boston, MA

10d•$60,000 - $75,000

About The Position

The Operations Lead Specialist – Corporate Actions assists the supervisor in enhancing unit productivity while performing specialized operational securities-processing activities that support BBH’s business lines. The work includes corporate action event setup, instruction processing and verification, payment processing, reporting, and reconciliation. The role focuses on completing work within defined policies, guidelines, and procedures; meeting quality and timeliness standards; resolving problems; coordinating production and control activities; and managing daily reporting. The specialist also researches and validates corporate action events, processes client instructions and payments, investigates breaks and past-due items, and communicates with clients about corporate events and instruction repairs. The position supports team development through training, workflow documentation, and backup assistance. It also contributes to process improvement and risk management by identifying errors, reviewing error-and-omission situations, and helping resolve operational issues. The schedule is Sunday through Thursday, 3 p.m. to 11 p.m. EST.

Requirements

BS/BA degree or equivalent work experience.
1 to 2 years of custody, securities processing, or other industry experience.
Research, analysis, and problem-resolution skills.
Effective professional verbal and written communication skills.
Customer-service orientation and a commitment to exceeding client expectations.
Strong organizational skills and attention to detail.
Ability to multitask and work in a team environment.
Ability to work diligently in a deadline-driven environment.
Ability to allocate work through informed workflow management.
Proactive, self-starting, detail-oriented, and goal-oriented approach.

Responsibilities

Execute daily tasks within defined policies, guidelines, and procedures, and identify and resolve problems.
Ensure daily output meets quality and timeliness standards and coordinate production and control activities.
Coordinate intraday and end-of-day prioritization, reconciliation of daily work, proof, and control.
Improve individual productivity, help meet deadlines and requirements, and manage daily production reporting.
Research, review, and validate corporate action event details received from market providers in the corporate actions platform for dissemination to clients and downstream systems.
Identify and resolve incomplete or inconsistent event information that could create risk for BBH or its clients.
Ensure client corporate action instructions are accepted and processed by the deadline and in accordance with BBH standards.
Research and analyze share and cash breaks and past-due items, and resolve open breaks and past-due payments within defined time frames.
Review and validate corporate action payment and funding postings.
Pre-reconcile client receivables and payables to support accurate and timely cash and share postings.
Reconcile uninstructed corporate event positions with clients by email and phone.
Communicate professionally with clients to resolve instruction repairs and help explain complex action details to clients and client service representatives.
Assist with team member development by providing training, documenting workflows and procedures, and providing day-to-day and backup support.
Use knowledge of corporate action systems and workflows to suggest process improvements that reduce risk or increase productivity, and assist junior staff with developing and implementing improvements.
Monitor and help resolve issues, review errors and omissions situations for corrective action, and identify and document errors to reduce exposure.