Operations Lead Specialist - Corporate Actions (Alt Shift)

Brown Brothers Harriman & Co•Boston, MA

About The Position

The Operations Lead Specialist – Corporate Actions assists the supervisor in enhancing unit productivity while performing specialized operational securities-processing activities for the firm’s business lines. Work includes corporate action event setup, instruction processing and verification, payments processing, reporting, and reconciliation. The position works an alternate shift, Sunday through Thursday, 3 p.m. to 11 p.m. EST. The role manages daily workflow and production, processes corporate action events and payments, supports client communication and service, trains and backs up team members, contributes to process improvement, and helps identify and resolve operational risks. It executes tasks within defined policies, guidelines, and procedures, ensuring output meets quality and timeliness standards and that deadlines and requirements are met. Brown Brothers Harriman (BBH) describes itself as a global financial services firm serving sophisticated clients across Investor Services and Capital Partners. Its culture emphasizes partnership, collaboration, client service, problem solving, innovation, and professional development. The firm is an equal opportunity employer.

Requirements

BS/BA degree or equivalent work experience.
1 to 2 years of custody, securities processing, or other industry experience.
Research, analysis, and problem-resolution skills.
Effective professional verbal and written communication skills.
Customer-service orientation and commitment to exceeding client expectations.
Organizational skills and attention to detail.
Ability to multitask and work in a team environment.
Ability to work diligently in a deadline-driven environment.
Ability to allocate work through informed workflow management.
Proactive, self-starting, detail-oriented, and goal-oriented approach.
Ability to work the alternate shift Sunday through Thursday, 3 p.m. to 11 p.m. EST.

Responsibilities

Execute daily workflow tasks within established policies, guidelines, and procedures; identify and resolve problems.
Ensure daily output meets quality and timeliness standards and that deadlines and requirements are met.
Coordinate control and production activities, including intraday and end-of-day prioritization and reconciliation of daily work, proof, and control.
Improve individual productivity and manage daily production reporting.
Research, review, and validate corporate action event details received from market providers in the corporate actions platform for dissemination to clients and downstream systems.
Identify and resolve incomplete or inconsistent information that may create risk for BBH or its clients.
Ensure client corporate action instructions are accepted and processed by the deadline, in accordance with BBH standards.
Research and analyze share and cash breaks and past-due items; resolve open breaks and past-due payments within defined time frames.
Review and validate corporate action payment and funding postings; pre-reconcile client receivables and payables for accurate and timely cash and share postings.
Reconcile uninstructed corporate event positions with clients by email and phone, and resolve instruction repairs through professional communication.
Assist in communicating complex action details to clients and client service representatives.
Train team members, document workflows and procedures, and provide day-to-day assistance and backup support.
Use knowledge of corporate action systems and workflows to suggest process improvements; assist junior staff in implementing improvements that reduce risk or increase productivity.
Monitor and help resolve issues, review errors and omissions situations for corrective action, and identify and document errors to reduce exposures.