Operations Lead Specialist - Corporate Actions Tax

Brown Brothers Harriman•Jersey City, NJ

5d•$60,000 - $75,000

About The Position

The Operations Lead Specialist – Corporate Actions Tax handles complex global processing, balancing, and reconciliation of custody positions related to tax reclaim entitlements. This includes receiving and authenticating instructions and entering and verifying instructions using dual controls. The role also assists the supervisor with improving unit productivity and coordinating workflow management, trains new employees, and ensures quality-control standards are met. The specialist coordinates daily production and controls, manages reporting and priorities, resolves complex issues and discrepancies, reviews team members’ work, and provides sign-off where appropriate. The role works with internal BBH departments and the sub-custodian network to resolve issues and ensure payment timeliness and accuracy. It also supports team members, contributes to process improvements and straight-through processing, and maintains knowledge of Division goals and how the function affects the firm.

Requirements

BS/BA degree or equivalent work experience.
1 to 2 years of custody, securities processing, or other industry experience.
Research, analysis, and problem-resolution skills.
Effective professional verbal and written communication skills.
Organizational skills and attention to detail.
Ability to multi-task, work in a team environment, meet deadlines, and work under pressure.
Proactive self-starter who is detail- and goal-oriented.
Basic understanding sufficient to use core custody and BBH Operations systems to support client-service deliverables.
Computer literacy, including Microsoft Excel, PowerPoint, and Word.

Responsibilities

Ensure daily tax reclaim processing meets quality and timeliness standards.
Coordinate control- and production-related activities.
Coordinate intraday and end-of-day prioritization and reconciliation of daily work, proof, and control.
Improve individual productivity and help ensure deadlines and requirements are met.
Manage daily production reporting.
Monitor complex issues and assist with their resolution.
Review errors and omissions situations, identify root causes, and recommend corrective action.
Follow up on open inquiries.
Interact with other BBH departments to resolve issues.
Communicate professionally and constructively to resolve issues and minimize risk and exposure.
Review and verify the work of team members and approve or sign off on their work.
Work with the sub-custodian network to ensure payments are timely and accurate.
Provide training and assist in developing team members.
Assist team members with day-to-day activities and provide backup support.
Effectively use tools and technology appropriate to the role.
Contribute to Division or Firm process-improvement activities, including improving straight-through processing.
Maintain and apply knowledge of Division goals and business objectives, and perform activities that support them.
Develop an understanding of the Division’s full scope and how the specific function affects the firm.
Multi-task efficiently within time constraints and with available resources.
Repair and resolve complex discrepancies affecting client service in a timely and accurate manner.