Operations Lead - Field Clinical Operations

Dozee•Dallas/Fort Worth, TX

5d•Remote

About The Position

Dozee Health AI is seeking an Operations Lead for Field Clinical Operations. This role involves managing and supporting a portfolio of assigned Skilled Nursing Facilities (SNFs), ensuring smooth day-to-day operations, customer engagement, installation support, issue resolution, and operational performance. The Operations Lead will also lead, coach, and support Field Clinical Coordinators (FCCs) across the assigned region, ensuring effective deployment of field resources, adherence to Standard Operating Procedures (SOPs), quality of execution, and consistent customer support. This is a hands-on operational leadership role requiring FCC team management, field training, device installation and deployment support, customer engagement, troubleshooting, and operational quality. The role requires extensive travel and the ability to independently manage multiple facilities while leading and developing the FCC team. The Operations Lead will serve as the regional point of contact for both assigned SNFs and FCCs, while working closely with internal Sales, Clinical Operations, Product, Engineering, and Leadership teams.

Requirements

CNA, Paramedic, or Medical Assistant (MA) certification – at least one required.
3–5+ years of experience in clinical operations, medical devices, healthcare technology, or a related healthcare environment.
Valid driver's license with a willingness and ability to travel extensively nationwide.
Strong people leadership and team-management skills.
Excellent communication and customer-facing skills.
Strong organizational and planning abilities.
Hands-on problem-solving and troubleshooting skills.
Ability to manage multiple facilities, priorities, and escalations simultaneously.
Strong ownership and accountability.
Ability to work independently in a fast-paced, geographically distributed environment.
Comfortable working extensively in the field and adapting to changing operational requirements.

Nice To Haves

Experience working in Skilled Nursing Facilities (SNFs), long-term care, home health, or post-acute care strongly preferred.
Experience leading, mentoring, or coordinating field/clinical teams preferred.
Hands-on experience with healthcare technology, medical devices, RPM, or connected-care solutions is an advantage.

Responsibilities

Manage, coach, and support FCCs across assigned regions, including onboarding, training, and competency development.
Conduct regular field visits, audits, and performance reviews for FCCs, monitoring productivity, SOP adherence, and quality of execution.
Act as the escalation point for complex operational and customer issues for both SNFs and FCCs.
Manage the day-to-day operational requirements of assigned SNFs and ensure timely resolution of facility-level issues.
Support RPM device installation, configuration, setup, and validation at customer facilities according to SOPs and quality standards.
Train nurses, caregivers, and facility teams on device usage, workflows, and best practices.
Troubleshoot hardware, software, connectivity, and workflow-related issues in the field.
Ensure deployed devices are properly maintained, operational, and updated, and support post-installation stabilization.
Plan and coordinate installation schedules, field visits, travel, and logistics, allocating FCC resources effectively.
Coordinate device inventory, shipping, deployment, and recovery activities, and track installation progress.
Ensure compliance with HIPAA, safety, infection-control, and company policies.
Ensure accurate and timely documentation of installations, training, audits, and service activities.
Conduct regular quality audits and identify process gaps, ensuring FCCs consistently follow approved SOPs and workflows.
Provide structured feedback to Product, Engineering, Clinical Operations, and Leadership teams, and recommend process improvements.
Work directly with SNF administrators, nursing leadership, clinical teams, and facility maintenance teams to build strong relationships.
Address field-level customer concerns and ensure timely resolution, representing the organization professionally.
Track and report regional field operations metrics, including installations, device readiness, FCC productivity, issue resolution, and facility support.
Maintain visibility into operational risks, escalations, and pending actions, and prepare regular operational updates for leadership.