Operations Improvement Associate

Sonepar • West Valley City, UT

2d

About The Position

The Operations Improvement Associate supports day-to-day continuous improvement and operational excellence activities across the business. The role monitors operational queues, researches and resolves transaction exceptions, maintains inventory and warehouse system data, supports standardized processes, reporting, documentation, and training, and completes assigned billing and administrative activities. This role works with branches, warehouses, Sales, Finance, Shared Services, customers, vendors, carriers, and IT to research and resolve operational issues, keep critical processes moving, and improve consistency. The Associate completes assigned queue, transaction, inventory, warehouse-system, returns, access, billing, documentation, reporting, and training activities; identifies recurring issues and improvement opportunities; supports implementation of practical solutions; and escalates complex or systemic concerns.

Requirements

• High school diploma or equivalent required.
• Strong analytical, research, troubleshooting, and problem-solving skills.
• High attention to detail, accuracy, documentation, and auditability.
• Clear and professional written and verbal communication.
• Ability to organize competing priorities, meet deadlines, and follow through on open items.
• Ability to work cross-functionally with Warehouse, Sales, Finance, Shared Services, vendors, carriers, and IT.
• Proficiency with Microsoft Excel and other Microsoft 365 applications; ability to learn ERP, warehouse, freight, and customer portal systems.
• Customer-service mindset and sound judgment regarding when to resolve, escalate, or redirect an issue.

Nice To Haves

• 2–4 years of experience in operations, warehouse, inventory control, billing, customer service, or a related process-support role preferred.
• Experience researching transaction issues, validating data, and working in an ERP or warehouse system preferred.
• Experience creating process documentation or delivering user training is a plus.
• Associate degree in Business, Supply Chain, Operations, or a related field preferred.
• Exposure to Lean or continuous improvement methods such as 5S, PDCA, or root-cause analysis preferred.

Responsibilities

• Supports day-to-day continuous improvement and operational excellence activities across the business.
• Monitors operational queues, researches and resolves transaction exceptions.
• Maintains inventory and warehouse system data.
• Supports standardized processes, reporting, documentation, and training.
• Completes assigned billing and administrative activities.
• Researches and resolves operational issues, keeps critical processes moving, and improves consistency.
• Identifies recurring issues and improvement opportunities.
• Supports implementation of practical solutions.
• Escalates complex or systemic concerns.

Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Vacation
• Paid Sick
• Paid Personal
• Paid Holidays
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance
• Definitive Career Path

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED