Senior Manager, Operations Improvement

Walmart•Olive Branch, MS

6d•Onsite

About The Position

This role oversees multiple projects by defining scope, objectives, deliverables, milestones, and timelines. It involves coordinating planning, managing project governance, monitoring budgets, and delivering presentations to stakeholders. The role also manages content management initiatives, including evaluating requests, designing tools, collaborating on intranet content, and ensuring content aligns with governance standards. Additionally, it directs processes and procedures by analyzing data, identifying areas for improvement, developing solutions, and consulting with cross-functional teams to ensure buy-in and sustainable processes. The position drives behavior change and process improvement programs, evaluates needs, develops operational strategies, provides guidance on policies, and monitors program performance. It also involves driving the execution of business plans and projects by identifying needs, communicating priorities, removing barriers, and adjusting performance accordingly. Finally, the role provides supervision and development opportunities for associates, promoting a team-based environment, setting expectations, conducting evaluations, and fostering a culture of belonging. It also promotes and supports company policies, procedures, mission, values, and ethical standards, ensuring compliance and encouraging the use of the Open Door Policy. The role ensures business needs are met by evaluating current plans, consulting with business partners, soliciting suggestions for efficiency, and participating in community outreach.

Requirements

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Nice To Haves

Microsoft Office
Retail Industry
Training and Development
Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification
Six Sigma Black Belt - Certification
Six Sigma Green Belt - Certification

Responsibilities

Oversees multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones, and timelines, coordinating planning activities, assembling management plans, tracking changes to plans, and ensuring resolution of critical issues.
Manages the governance of project plans, identifying resources needed for project completion, monitoring budgets and costs for projects, and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating, and maintaining tools, templates, and resources.
Collaborates with team to develop and implement intranet content, providing guidance to team on platform functionality, communication approaches, and content quality standards, ensuring content and digital communications methods align with content governance standards.
Audits and tracks content variables, and adapts content and digital communication methods to resolve audit concerns.
Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and work flows.
Evaluates key business components to assess current performance baselines, identifies areas of improvements, edits existing processes, and develops improvement solutions.
Ensures program processes are simple and executable with manageable rollout plans, consults with cross-functional teams to get alignment on improvement solutions, ensures process is sustainable for future use, and communicates changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs.
Partners with cross-functional teams to develop the operational strategy to simplify processes, providing guidance and expertise on company policies and procedures.
Ensures proper controls, tools, and materials are present to enhance behavior change, partners with stakeholders to ensure alignment and support of the processes.
Monitors program performance in relation to metrics, identifies post-implementation issues and concerns, and develops and gains buy-in on changes and resolutions.
Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly.
Develops contingency plans and demonstrates adaptability and supports continuous learning.
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations.
Provides recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Consults with business partners, managers, coworkers, or other key stakeholders, solicits, evaluates, and applies suggestions for improving efficiency and cost-effectiveness.
Participates in and supports community outreach events.
Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform.
Drives a positive associate and customer/member experience for all, identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer/member and company.
Regularly recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives.
Communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct, and company policies and sets expectations for others to do the same.
Promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation, listens to concerns raised by associates, takes action, and encourages others to do the same.
Holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Delivers expected business results while putting the customer/member first and consistently applying an omnimerchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset.
Seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U education benefit program (for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart (through Live Better U)