Operations Field Support Manager

Iron Mountain•Dallas, TX

7d•Onsite

About The Position

At Iron Mountain, we are seeking a dedicated Operations Field Support Manager to provide end-to-end operational expertise for digital solutions. This role involves executing comprehensive billing and tracking processes across the region, and traveling extensively to multiple sites to lead short-term project deployments and optimize workflows. We are looking for individuals who can contribute to our growth story while evolving their skills in a culture that values unique contributions. Iron Mountain offers expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics, partnering with 225,000 customers globally.

Requirements

10+ years of senior-level experience in operations management, ideally within a matrixed, multi-project, or information management environment.
Proven experience in Business Continuity Planning (BCP), SketchUp (SKP), and Disaster Recovery (DR) strategies.
A strong track record of managing end-to-end processes, from initial concept through to final execution.
Strong knowledge of digital imaging platforms, workflow automation tools, and basic profit-and-loss (P&L) concepts to track financial and operational performance.
Proven ability in stakeholder management, conflict resolution, and adapting to high-pressure, fast-paced environments.
US Citizenship status and the ability to obtain a Public Trust/DOD Clearance.

Responsibilities

Lead and optimize end-to-end digital solution processes.
Standardize regional job tracking.
Master complex billing frameworks.
Collaborate with global production teams to maximize processing efficiency.
Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources.
Deliver comprehensive training programs.
Resolve high-level portfolio risks.
Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments.