Field Operations Support Associate

Kinter • Waukegan, IL

10d • $50,000 - $60,000 • Hybrid

About The Position

The Field Operations Support Specialist travels to customer retail locations to survey stores for ESL conversion readiness and determine required Kinter components. The role takes accurate measurements and part counts, documenting data using Microsoft Excel and internal templates, tests fit and function across various store fixture environments in accordance with established standards and guidelines and also assists with day-to-day operational activities by supporting reporting, technology systems, and process improvements efforts. The standard schedule is typically Monday–Friday; however, hours may need to flex during travel weeks depending on flight schedules, store access windows, and project timelines.

Requirements

• Valid Driver’s License and REAL ID or Passport (required for air travel).
• Strong attention to detail, accuracy, and organizational skills.
• Proficiency with Microsoft Office Suite.
• Clear verbal and written communication skills.
• Basic math and measurement skills; comfortable using tape measures, calipers, and related tools.
• Ability to troubleshoot or adapt when faced with unique or unfamiliar situations.
• High School Diploma required
• Prior customer service experience is required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Travel to customer retail locations to conduct ESL conversion readiness surveys and identify required components.
• Take accurate measurements and part counts, documenting data using Microsoft Excel and internal templates.
• Test product fit and functionality in various retail fixture environments in accordance with established standards and guidelines.
• Document field findings, fixture conditions, and exceptions through reports and photographs.
• Assist with day-to-day operational support activities, including reporting, data entry, and process coordination.
• Support the use of technology systems, software tools, and applications used in field and operational workflows.
• Troubleshoot and resolve routine technical or process-related issues to minimize operational disruptions.
• Collaborate with cross-functional teams, vendors, and internal stakeholders to support project execution.
• Track and maintain accurate operational data and documentation.
• Escalate unclear or unfamiliar installation situations to Product Development for direction.
• Interact professionally with customer store staff and ensure a positive representation of Kinter.
• Perform additional duties as assigned.

Benefits

• Generous Paid Time Off (PTO)
• Paid holidays
• Comprehensive medical, dental, and vision insurance—100% covered for the employee by Kinter, with no payroll deductions.
• Fully employer-funded pension plan (contributions start after 1 year, fully vested after 5 years, with no deductions from your paycheck).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED