Operations & Facilities Director

State of Indiana•Indianapolis, IN

3d•Onsite

About The Position

The Operations & Facilities Director is a senior executive leader responsible for statewide facilities, operational governance, and administrative services for the Indiana Department of Workforce Development. The role oversees all owned and leased properties, physical operations, safety protocols, and real estate strategy across more than 70 locations. It also directs technology‑operations integration, managing deployment and modernization of hardware and conference systems in collaboration with IOT and IDOA. The Director leads central operational functions including asset control, mail/print services, logistics, and emergency response coordination. This position sets strategic direction, manages high‑value contracts, and aligns operational workflows with agency priorities. The role also supervises a multidisciplinary team and ensures statewide operational stability that enables DWD’s workforce mission.

Requirements

Extensive knowledge of agency and/or organizational program(s) and business practices.
Extensive knowledge of State programs and resources, public policy, and program evaluation.
Ability to develop and/or measure program outcomes.
Ability to create and maintain strong working relationships with key public and private government and business leaders.
Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations.
Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.
Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels.
Make logical, well-informed, and objective decisions. Ability to perceive the impact and implications of decisions.
Ability to identify problems. Determine accuracy and relevance of information. Implement sound judgment to generate and evaluate alternatives and to make recommendations.
Ability to assign work, set clear direction, and manage workflow.
Ability to effectively provide feedback, guidance or corrective action to coach and develop employee skillsets.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Review and evaluate organizational effectiveness, goal determination, and strategic planning, etc., makes recommendations for improvement.
Assist the Director with developing and coordinating plans and policies, resources, and mission as well as goals, vision and expectations of agency or program.
Provide guidance to agencies and the public regarding applicable laws and rules.
Supervise subordinate personnel including hiring, determining workload, and authorizing assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.
Assist with monitoring agency or program budget including revenues, expenditures, and budget projections.
Communicate with news and other media and respond to media questions or requests in an appropriate public relations manner.
Coordinate with other government officials on planning issues.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectation, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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