Director, Facilities Operations - (Administrator III) - Facilities Operations

CSU Careers•San Francisco, CA

9d•Onsite

About The Position

This position is an MPP III Level in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President (AVP) of Capital Planning, Design and Construction (CPDC) and Facilities Services (FS). San Francisco State University is committed to providing a diverse and inclusive environment for all employees and students. The university is a 100% Smoke/Vapor-Free Campus. The incumbent may be considered a "mandated reporter" and must comply with CSU Executive Order 1083. This position may also be a "designated position" in the California State University's Conflict of Interest Code, requiring the filing of Conflict of Interest forms. The Director of Facilities Operations is responsible for the strategic planning, operation, and maintenance of facilities and utility systems at SF State’s main campus. This includes maintenance programs for academic and support facilities and the Central Utility Plant. The incumbent also provides supervisory oversight of the Director of Facilities Operations at the Estuary and Ocean Science Center. The role supports the mission of SF State, the Administration and Finance cabinet area, and Facilities Services by providing strategic leadership and direction across technical, administrative, and skilled trades functions. Key responsibilities include establishing operational priorities, ensuring effective and compliant delivery of facilities services, and overseeing HVAC/Mechanical, Electrical and Plumbing Maintenance and Repair Trades, Fire/Life Safety Management, Energy Management, Facilities Coordination, the Small Projects Team, Locksmiths, Carpenters, Painters, Customer Service Operations, and Archives and Data Management. The incumbent manages the delivery of various utilities and provides information for campus growth expansion. They also initiate work scopes for system upgrades and expansions and liaise with Capital Planning, Design and Construction and the Office of Sustainability.

Requirements

Bachelor’s degree in facilities management, engineering, or a closely-related field
7 years of progressively responsible and successful leadership and management of complex facility and plant operations with responsibility for facilities management, utility plants, power generation & distribution systems, building maintenance and related projects, energy management and conservation, personnel management, professional development and training, industrial safety programs and function-specific financial management in a campus environment
Advanced knowledge of CMMS and MS Office software
Demonstrated comprehensive knowledge, experience, proficiency and success: In managing represented staff under collective bargaining agreements, team building, organizational development and business management
In the preparation, justification, forecasting, management and monitoring of budgets
In defining and developing cost-center/cost allocation models to establish service costs and recharge rates
In developing and writing complex Request for Proposals (RFPs), service contract requirements and specifications, and performance and service contract specifications
In the identification, development and deployment of safety programs and accident prevention strategies as applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation operations, and with consideration to California Building Code and CAL-OSHA Industrial Safety Orders
In written, oral and digital communications to effectively communicate to all levels, and across organizational lines, of a large organization and to achieve and maintain exceptionally high rates of customer and personnel satisfaction
In issue/problem prediction, detection, avoidance, mitigation and resolution, including use of appropriate and/or required communication strategies, and involving stakeholders representing all facets of a large organization and client community (ex: staff, faculty, students, etc.)
In-depth knowledge of central and distributed utility plant operations, 120/208V / 277/480V electrical design/operation/maintenance, stand-by electrical generators, building automation systems, control logic and operating protocols, HVAC, plumbing/water distribution/sewage systems, fire alarm systems
Knowledge of energy conservation practices and sustainability initiatives
Experience managing a 24/7/365 operation in a union environment; experience supervising the work of journey level personnel and repair technicians
Sound judgment and problem resolution ability as demonstrated by a past record of solving facilities-related challenges
Ability to lead, inspire and excel in a fast-paced, multi-tasking environment
Ability to read drawings, understand code compliance and work with State Code Enforcement Officials
Ability to use computers and other communications tools for extended periods of time

Nice To Haves

Master’s degree or higher in facilities management, engineering, or a closely-related field
Registration as a professional engineer
Experience with 12KV electrical power distribution systems
Demonstrated ability to manage complex projects
Knowledge of public contracting and fire/life safety regulations
Experience with CSU system-wide policies and procedures regarding financial, contractual, administrative, construction, environmental health & safety, fire safety, space utilization, facilities management procedures, rules and practices

Responsibilities

Full operational responsibility for all facilities, utilities and building systems for the main SF State Campus
Manages building maintenance, energy management and conservation
Leads, manages and supervises Facilities staff to achieve excellence in the performance of assigned projects and tasks and in the identification, development and execution of strategic initiatives
Plans and implements work tasks and schedules for skilled trades shops and contract services and generally coordinates overall work plans and programs with the University community
Develops and assists with strategic maintenance project development and implementation of major repair/renovation projects and acts as a project manager for selected projects as required to align with campus growth, safety needs, and operational continuity
Collaborates within and across organizational lines to review and improve workflow and to ensure effective, efficient and continuous facilities operations and maintenance services
Provides oversight of customer service and work order management for all facilities-related issues
Establishes and maintains exceptionally high/positive department service values, levels and outcomes by maintaining a proactive work management system and processes and by developing and fostering an organizational culture of customer service and support
Develops and maintains an extensive network of campus and professional contacts to enhance customer service, explains and clarifies the Facilities Operations group’s service commitment, policies, procedures and programs and promotes the goals and objectives of the University.
Efficiently executes short-range and long-range comprehensive facilities management processes and programs for all facilities, structures, HVAC systems, and equipment
Develops, communicates and manages planned maintenance programs to ensure that University facilities are prepared to meet growing, changing and progressing operational needs, to ensure facilities meet or exceed applicable life-safety code requirements, and to ensure the continuous operation of key/critical equipment and systems
Promotes, develops and executes strategic facilities programs and processes to address capital renewal and deferred maintenance needs, which interface with and support the academic, student services and major capital programs
Oversees logistical planning and implementation of large campus events such as annual Commencement, Sustainability Week and Welcome Days, including emergency management
Manages, directs, and supervises engineering, maintenance and 24-hour operation of functions consisting of Central Utility Plant operation, building systems and controls of campus facilities and utilities infrastructure including utility budget and capacity planning, electrical distribution systems, emergency power generation, hydronic heating, domestic water distribution systems, campus sewage and drainage systems
Leads and directs the Supervising Customer Service Specialist, Archives and Data Management, Facilities Coordinator, Director of Facilities Operations at the Estuary and Ocean Science Center, Manager of Preventative Maintenance, Manager of Structural Maintenance, Manager of Fire and Life Safety, and their respective work teams
Collaborates with appropriate administrators regarding personnel matters including employee recruitment, retention, performance management (organizational and individual), succession planning, labor and employee relations, training and development and including the interpretation and application of collective bargaining provisions and how they may impact department work practices and rules
Develops personnel management and professional development plans, proposes and enforces disciplinary actions and develops and implements effective staffing strategies to attract, develop, grow and retain a competent, effective, efficient, multi-cultural and diverse workforce that is representative of the University’s core values
Supervises and oversees specialized teams in support of Facilities Operations
Leads a team that actively identifies communication opportunities in advance wherever possible, and reactively to emerging situations as they develop
Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles. Promotes, ensures and enforces applicable industry professional responsibilities and ethical standards
Plans, organizes, leads, and executes emergency management/business continuity strategies as appropriate to support the 24/7 operational needs of the University and for the preservation and protection of life, health, property and strategic goal achievement
Contributes to the University’s crisis/disaster response planning, operations and remediation leadership teams, as appropriate, including participating in and contributing to the planning and organization of rescue operations, damage assessments, and recovery operations in response to crises/natural disasters
Develops and monitors Key Performance Indicators (KPIs) to evaluate departmental performance and progress toward established goals.
Leads University-wide committees and work teams as directed or appropriate
Represents the AVP as appropriate and/or leads University-wide committees and work teams as directed or appropriate
Ensures and promotes efficient, effective and disciplined financial management and control, including fiscal responsibility and accountability for an annual operation, maintenance and repair budget
Co-manages and collaborates in the development and on-going management of the Facilities Operations group’s multimillion-dollar annual and quarterly budgets, which include the complexity of utilizing blended general and trust funds/revenue sources and recharge income to support operations
Proposes and manages functionally applicable contracts and contractors
Promotes understanding and ensures compliance with Federal, State, CSU, University and division policies, regulatory and statutory requirements, industry best practices and loss control/injury and illness prevention solutions
Provides leadership and support for Facilities Services strategic business process initiatives
Partners with University administrators in the development, execution and on-going review of strategic business initiatives and plans
Defines and performs complex economic analysis and modeling to evaluate life-cycle cost, payback, purchase-lease alternatives, etc. as a basis for making operational business decisions and to review, define, enhance and execute cost-center/cost allocation models
Leads in the sustainable operation, maintenance and management of all University facilities and infrastructure, including planning, seeking funding, and implementation of initiatives to reduce resource consumption and make SF State a model of sustainable best practices
Collaborates with, supports and promotes the University’s comprehensive waste management, recycling and composting programs that reduce, reuse and recycle waste
Other Duties as Assigned