Operations & Executive Coordinator

Shine•Cincinnati, OH

11d•Onsite

About The Position

Shine is growing across multiple markets, and we’re looking for a highly organized, dependable person to help keep our leadership team and day-to-day business operations on track. This is more than a traditional administrative role. You’ll work directly with company leadership and take ownership of the communication, reporting, follow-up, billing, and administrative systems that help the company run smoothly. The right person is someone who enjoys creating order, following through on details, communicating with customers and team members, and making sure important tasks don’t fall through the cracks.

Requirements

Highly organized and detail-oriented
Take initiative without needing constant direction
Communicate clearly and professionally
Follow through and hold yourself accountable
Comfortable working with customers and coworkers
Can manage several priorities at once
Enjoy improving systems and processes
Comfortable with basic reporting, billing, and administrative work
Want the opportunity to grow into a larger operations role over time

Nice To Haves

Growth Opportunity As Shine continues to expand, this role is designed to grow with the company and could develop into a broader operations leadership position over time.

Responsibilities

Attend key operating meetings and track decisions, action items, owners, and deadlines.
Prepare daily and weekly company performance reports.
Help manage operational calls, texts, and shared inboxes.
Coordinate customer follow-up, review requests, rebooking, and retention efforts.
Manage invoicing, accounts receivable tracking, and collections follow-up.
Support company leadership with calendars, meetings, proposals, and administrative priorities.
Maintain company scorecards, SOPs, recurring reports, and software administration.
Assist with job postings, applicant screening, and interview scheduling.