Operations Exam Support Analyst
About The Position
The Operations Examination Support (OES) Team Analyst supports centralized coordination of internal and external audits and regulatory examinations across AD Operations, including Loan Services, Settlement Operations (SOPS), and Treasury Operations (TROPS). The analyst helps manage audit and examination requests, track issue remediation, prepare management information systems (MIS) reports, and support ad hoc initiatives, facilitating timely and accurate responses in accordance with company policies, procedures, and documentation standards. The role supports one or more Operations business lines within the centralized OES function, with assignments that may extend across AD Operations, including the Cayman Branch. It facilitates communication among Operations, Technology, Compliance, Internal Audit, external auditors, regulators, and other stakeholders, and supports OES team members who serve as primary points of contact for audits and examinations. The role also assists BCDAD operating units with coordinating responses to audits and examinations and adapts to evolving departmental needs and regulatory requirements. SMBC follows a hybrid workforce model that offers work from home and office options. Employees must live within a reasonable commuting distance of their office. Candidates will learn the specific hybrid schedule during the interview process; hybrid work may not be permitted for certain roles.
Requirements
- Strong organizational, coordination, and prioritization skills.
- Strong attention to detail and ability to manage multiple concurrent requests and competing priorities.
- Proficiency in Microsoft Office 365 and Power BI.
- Strong written and verbal communication skills.
Nice To Haves
- Experience in data analysis, reconciliation, trade credit, commercial lending, and reporting support.
Responsibilities
- Coordinate and track requests from internal auditors, external auditors, and regulators throughout the audit and examination lifecycle, including first-day letters, follow-up requests, and supporting-document delivery.
- Review submitted documentation for completeness, accuracy, and alignment with request requirements before escalation.
- Track issue remediation activities and assist with preparing closure documentation.
- Maintain centralized trackers, dashboards, and the OES Empowered Case Management System (CMS) to track and report on examinations, reviews, document requests, and issues.
- Support ongoing maintenance and enhancement of the OES SharePoint site.
- Collect, validate, reconcile, and analyze data for MIS reporting, examination and issue reporting, and operational risk metrics.
- Prepare management status updates and monthly and quarterly reports, including system-generated reports.
- Collaborate with BCDAD Operations and the OES team to identify requirements and gather supporting materials for audit responses.
- Coordinate communications among BCDAD, CEOAD, Controllers, and external auditors during annual self-assessments and audits, and liaise with the ITAC testing team as needed.
- Generate population reports to support auditor sample selection and assist BCDAD business lines in compiling relevant sample documentation.
- Support project coordination, task management, and ad hoc initiatives involving examination support, governance, reporting enhancements, and process improvements.
- Adhere to internal policies, procedures, and documentation standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
