Operations Effectiveness Coordinator

Ecolab Inc.•Naperville, IL

4d•Onsite

About The Position

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, is seeking an Operations Effectiveness Coordinator to join our industry leading sales team within our Manufacturing division. This role will play a key role in supporting the field, sales, and managed operations teams in a timely, accurate and professional manner. This position will expeditiously and effectively help resolve the issues and concerns of large, multi-unit customers, will offering insight into improvements and optimization of existing processes. You will make independent decisions regarding planning, organizing, and scheduling of own work and meetings/appointments, etc., for others.

Requirements

High School Diploma/ GED Equivalent
Minimum three years of sales support experience
Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Power BI, Outlook)
Immigration sponsorship is not available for this role
Must be able to pass a drug screen

Nice To Haves

Bachelor’s Degree completed or in process
One year of experience in a sales organization
Customer service experience where you have directly interfaced with customers
Knowledge of SAP
Ability to work with various systems simultaneously

Responsibilities

Support Field Sales and Operations associates, District Managers, and Senior Leadership Team; Establish effective working relationships with a variety of Ecolab Employees and partner with them on best practices to identify and solve problems
Reduce/Resolve Blocked billing issues
Reach to reps to address issues
Assist in invoicing on expired BAs with unbilled lines
Work with Sales to contact customers regarding TEC (tax exempt certificates) requirements and updates
Follow up on set to expire TECs
Review Accounts receivable with TECs
Fleet Management – MO and Rep
Manufacturing Representative on CrossFleet
Review Inventory report and follow up on idle vehicle
Review long term vehicle rentals and work with Sales to reduce the need for vehicle rentals New/update requests
Registration issues, gas cards, rental requests, etc.
Manage the Awards Data Compilation Process
Manage the following reports: Sales Awarded and opportunities tracking file, CAM and Field Scorecard/Tracking file, Managed Operations/Sales – Revenue Recognition tracking
Assist with training Field and Operations staff on the various computer software systems and processes
Participate in various projects as assigned
Play a key role in special exercises such as quarterly order pulls
Assist associates with research into customer issues (work order analysis, billing/DSO analysis, reporting, distribution and service)
New hire onboarding and access requests including ordering of equipment, uniforms, and access requests