Operations Effectiveness Coordinator

Ecolab • Naperville, IL

4d • Onsite

About The Position

Nalco Water, an Ecolab Company, is seeking an Operations Effectiveness Coordinator to join their industry-leading sales team within the Manufacturing division. This role will play a key part in supporting the field, sales, and managed operations teams by providing timely, accurate, and professional assistance. The coordinator will expeditiously and effectively help resolve issues and concerns for large, multi-unit customers, while also offering insights into improvements and optimization of existing processes. This position requires making independent decisions regarding planning, organizing, and scheduling of one's own work and meetings/appointments for others. Nalco Water, as an industry leader in water technology, helps customers conserve over 161 billion gallons of water each year by working with various industries to reduce, reuse, and recycle water while protecting their systems and equipment. Ecolab is a global sustainability leader with over 48,000 associates and annual sales of $15 billion, providing water, hygiene, and infection prevention solutions across more than 170 countries.

Requirements

• High School Diploma/ GED Equivalent
• Minimum three years of sales support experience
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Power BI, Outlook)
• Must be able to pass a drug screen

Nice To Haves

• Bachelor’s Degree completed or in process
• One year of experience in a sales organization
• Customer service experience where you have directly interfaced with customers
• Knowledge of SAP

Responsibilities

• Support Field Sales and Operations associates, District Managers, and Senior Leadership Team
• Establish effective working relationships with a variety of Ecolab Employees and partner with them on best practices to identify and solve problems
• Reduce/Resolve Blocked billing issues
• Reach to reps to address issues
• Assist in invoicing on expired BAs with unbilled lines
• Work with Sales to contact customers regarding TEC (tax exempt certificates) requirements and updates
• Follow up on set to expire TECs
• Review Accounts receivable with TECs
• Fleet Management – MO and Rep Manufacturing Representative on CrossFleet
• Review Inventory report and follow up on idle vehicle
• Review long term vehicle rentals and work with Sales to reduce the need for vehicle rentals
• Manage New/update requests (Registration issues, gas cards, rental requests, etc.)
• Manage the Awards Data Compilation Process
• Manage the following reports: Sales Awarded and opportunities tracking file, CAM and Field Scorecard/Tracking file, Managed Operations/Sales – Revenue Recognition tracking
• Assist with training Field and Operations staff on the various computer software systems and processes
• Participate in various projects as assigned
• Play a key role in special exercises such as quarterly order pulls
• Assist associates with research into customer issues (work order analysis, billing/DSO analysis, reporting, distribution and service)
• New hire onboarding and access requests including ordering of equipment, uniforms, and access requests

Benefits

• Enjoy a training program allowing you to learn from successful professionals
• Opportunity for a long term, career path in service, sales, or management
• Independent work environment where you will manage your daily tasks
• Access to best in class resources, tools, and technology
• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees