Operations District Manager

Community Concierge Services • Pineville, NC

1d • Hybrid

About The Position

Community Concierge Services (CCS) delivers doorstep trash and recycling pickup to apartment communities coast to coast. Every evening, our 700+ team members serve over 160,000 apartment units nationwide. We're expanding quickly - and we believe in promoting from within. Dependability and strong performance here translate directly into advancement, greater responsibility, and new opportunities. As our District Operations Manager for the Charlotte market, you'll take full ownership of doorstep collection operations from start to finish. That means launching new communities, recruiting and developing your crew, building trusted partnerships with property managers, and getting out in the field with your team. This position combines office leadership with hands-on hustle. During the day, you'll handle scheduling, payroll, and client communication. At night, you'll be on the ground leading by example. If you perform best in a fast-moving, accountability-driven environment and want to grow alongside a rapidly scaling company, this seat is yours to take.

Requirements

• Clean driving record with 5+ years behind the wheel (you'll operate a company vehicle)
• Ability to pass a background check and drug screening
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Physical ability to work outdoors for extended stretches and walk several miles per shift on your feet, without assistance
• A strong work ethic that carries across both hands-on field work and administrative duties every day

Nice To Haves

• A roll-up-your-sleeves leader who's willing to work late nights and cover a route personally when the situation calls for it
• Someone who solves problems before they grow and communicates with honesty, accountability, and a focus on solutions
• Confidence managing people, systems, and processes when things move fast
• Adaptability - you can pivot on the fly when staffing or service challenges pop up
• A culture-builder who leads from the front and wants to rise as CCS grows

Responsibilities

• Run nightly service operations across multiple apartment communities with flawless, on-time execution
• Recruit, onboard, and coach porters to meet CCS service standards
• Perform on-site quality audits and evaluate employee performance
• Develop and sustain strong working relationships with property managers and clients
• Own scheduling and route coverage - zero missed pickups
• Handle employee logistics including safety equipment, reporting apps, and ADP payroll
• Act fast when issues arise on-site, from equipment breakdowns to last-minute staffing gaps
• Keep nightly reports, payroll records, employee files, and compliance documentation current
• Drive new community launches, including resident orientations and equipment handouts

Benefits

• Company Vehicle: provided for all work-related use, with gas and maintenance covered
• Health Insurance: company-sponsored coverage for you and your family
• 401(k): 4% match on the first 5% contributed, after 12 months
• Career Growth: the chance to build and lead new districts as we expand

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed