Operations District Manager

Community Concierge Services • Pineville, NC

3d • $55,000 - $60,000 • Hybrid

About The Position

Community Concierge Services (CCS) is seeking a District Operations Manager for the Charlotte market. This role involves full ownership of doorstep collection operations, including launching new communities, recruiting and developing a team, building client relationships, and hands-on field work. The position requires a blend of office leadership and operational execution, with responsibilities spanning scheduling, payroll, client communication, and leading the team on the ground during nightly operations. CCS is a rapidly growing company that promotes from within, offering advancement opportunities for dependable and high-performing individuals.

Requirements

• A roll-up-your-sleeves leader who's willing to work late nights and cover a route personally when the situation calls for it
• Someone who solves problems before they grow and communicates with honesty, accountability, and a focus on solutions
• Confidence managing people, systems, and processes when things move fast
• Adaptability - you can pivot on the fly when staffing or service challenges pop up
• A culture-builder who leads from the front and wants to rise as CCS grows
• Clean driving record with 5+ years behind the wheel (you'll operate a company vehicle)
• Ability to pass a background check and drug screening
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Physical ability to work outdoors for extended stretches and walk several miles per shift on your feet, without assistance
• A strong work ethic that carries across both hands-on field work and administrative duties every day

Responsibilities

• Run nightly service operations across multiple apartment communities with flawless, on-time execution
• Recruit, onboard, and coach porters to meet CCS service standards
• Perform on-site quality audits and evaluate employee performance
• Develop and sustain strong working relationships with property managers and clients
• Own scheduling and route coverage - zero missed pickups
• Handle employee logistics including safety equipment, reporting apps, and ADP payroll
• Act fast when issues arise on-site, from equipment breakdowns to last-minute staffing gaps
• Keep nightly reports, payroll records, employee files, and compliance documentation current
• Drive new community launches, including resident orientations and equipment handouts

Benefits

• Base Salary: $55,000/year, paid bi-weekly
• Performance Bonus: $5,000/year, distributed quarterly
• Company Vehicle: provided for all work-related use, with gas and maintenance covered
• Health Insurance: company-sponsored coverage for you and your family
• 401(k): 4% match on the first 5% contributed, after 12 months
• Career Growth: the chance to build and lead new districts as we expand

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed