Operations Disputes Specialist-Nashua, NH

Triangle Credit Union•Nashua, NH

16h•Onsite

About The Position

This role is responsible for handling ATM/Debit Card disputes filed by members in a timely manner. The specialist will also review non-member chargebacks and process non-member adjustments. Collaboration with front-line staff and external Debit Card processors/vendors is key for resolution. The position requires preparing timely notifications to members and keeping the Operations Manager informed of any issues. Maintaining procedures for all assigned tasks and staying knowledgeable about current rules and regulations are essential. The role involves reviewing daily settlements, processing debit card exceptions, and maintaining detailed tracking logs for disputes and case closures to aid in reconciliation. Accuracy and daily updates of these logs are crucial. Additionally, the specialist will prepare write-off forms for management review, post journal entries for completed write-offs, and perform monthly reconciliations to the general ledger. Assistance with monthly reporting is also expected. The role provides backup support for other departmental duties such as Automated Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing, and Fed Returns. Additional duties may be assigned.

Requirements

Experience with ATM/Debit Card disputes processing.
Ability to review non-member chargebacks and process non-member adjustments.
Proficiency in working with front-line staff and external Debit Card processors/vendors.
Skill in preparing timely notifications to members.
Ability to maintain procedures for assigned tasks.
Knowledge of current rules and regulations associated with dispute responsibilities.
Experience in reviewing daily settlements and processing debit card exceptions.
Proficiency in maintaining tracking logs for disputes and case closures.
Accuracy in updating and maintaining logs daily.
Experience in preparing write-off forms and posting journal entries.
Ability to perform monthly reconciliations to the general ledger.
Experience with Automated Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing, and Fed Returns is required for backup support.

Responsibilities

Process ATM/Debit Card disputes filed by members in a timely manner.
Review non-member chargebacks and process non-member adjustments.
Work closely with front-line staff and external Debit Card processor/Vendor for resolution.
Prepare timely notification to members.
Keep the Operations Manager informed of any issues or potential issues as they arise.
Maintain procedures for all assigned tasks.
Maintain knowledge of current rules and regulations associated with responsibilities.
Review the daily settlements and process debit card exceptions.
Maintain tracking logs for all disputes received and update accordingly based on the progression of the case.
Maintain a log for case closures to aid in the reconciliation process.
Ensure tracking logs are accurate and up to date daily.
Prepare write off forms for management review and post journal entries for completed write offs.
Perform monthly reconciliations to the general ledger.
Assist with monthly reporting as necessary.
Provide backup support for other departmental duties including but not limited to Automated Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing and Fed Returns.
Perform additional duties as assigned.