Operations Dispatcher-Secaucus NJ - 1st Shift

Sheehan Family Companies•Secaucus, NJ

7d•Onsite

About The Position

Union Beer Dist. seeks a full-time, highly motivated, solution-focused Dispatcher with a positive attitude and strong leadership skills to join our Team. The selected candidate will be responsible for supervising the transportation operations for the five boroughs of New York City, including but not limited to routing, dispatching, and the training and development of new driver hires. In addition, they will be required to ensure all drivers adhere to D.O.T. regulations, state and federal laws, and OSHA requirements pertaining to transportation.

Requirements

Dependable
Good written and verbal communication skills.
Must be detail-oriented with good follow-up skills.
Excellent organizational skills.
Must be able to multi-task and handle a busy workload in order to meet strong deadlines.
Possess strong interpersonal skills.
Working knowledge of RoadNet preferred

Nice To Haves

Strong working knowledge of MS Office Suite

Responsibilities

Possess working knowledge of morning dispatch process for both Class A & Class B and Non-CDL Drivers to dispatch routes efficiently according to dispatch times
Assist with updating the information in RoadNet, checking driver and helper assignments to ensure accuracy for each route, and updating departure times to the dispatching sheet.
Assist in preparing dispatching sheet for the day, confirming assignments with the Delivery Manager
Answer phone calls from customers, customer service, drivers, and sales representatives regarding delivery times and any issues with deliveries
Act as an intermediary between Transportation and Sales
Handle call-outs from drivers and driver helpers, providing alternate solutions for deliveries and communicate absences and vacation requests with the Delivery Manager and Payroll in a timely fashion
Provide communications to drivers and helpers
Report accidents and breakdown’s to fleet and transportation
Maintain all logs, sort by driver and date, check for missing logs
Maintain mileage reports by entering mileage and decipher mileage sheets
Train Drivers on use of Mobilecast and troubleshoot drivers log on and stop issues
Analyze standard routes on an ongoing basis to determine more efficient routes and make any necessary changes
Review driver feedback on routes to make any feasible changes to the order/sequence of current routes.
Make routing decisions in the absence of routers
Maintain proper Maintenance in RoadNet
Contact drivers with any missed deliveries
Backup Router’s position when needed in order to close routes, assigned special deliveries and reports for the day
Coach drivers and helpers, as needed, to improve performance and adherence to company policies.
Counsel drivers and helpers when they do not adhere to all company policy (Attendance, Insubordination, etc.) in the form of verbal and written disciplinary write-ups
Responsible for identifying and recommending changes in departmental policies and practices.
Maintain continuous contact with customers or vendors requiring the provision of services, explanations, decisions, or the obtaining of routine approvals.
Report driver accidents/incidents to the Delivery and Fleet Manager
Report injuries to the Safety Manager and Delivery Manager
Other duties as assigned

Benefits

Medical
Dental
401(k) Retirement Savings
Paid Vacation
Paid Sick time
Vision Insurance Coverage
Paid Time Off
Tuition Assistance Program
401k Savings Plan with company match
Discounted Pet Insurance
Computer and cell phone plan discounts
Supplemental Plans available: Disability, Life Insurance, Legal & Identity Protection