Emergency Dispatcher - 1st Shift
About The Position
The Emergency Dispatcher - 1st Shift role involves handling inbound calls from emergency phones located in various areas such as elevators and pool areas. The primary responsibility is to monitor these phones and respond to emergencies. While prior dispatcher experience is not required, the company provides extensive on-the-job training. This position offers the opportunity to make a difference by assisting individuals in need within a safe and supportive work environment. Kings III, established in 1989, is a growing company recognized for its positive workplace culture, with a significant percentage of long-term employees. They value continuous learning, innovation, and a proactive approach to improvement.
Requirements
- High school diploma or GED
- 1-year customer service, call center, or dispatcher experience
- Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
- Bilingual in English and Spanish preferred
- Extraordinary customer service skills that meet quality standards for services
- Excellent oral and written communication and interpersonal skills
- Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
- Working knowledge of Microsoft Word, Excel, and Outlook
- Self-motivated with ability to work independently as well as part of a team
- Accurately type at least 35 wpm with an accuracy rate of 95% or better
- High rate of accuracy and attention to detail
- Dependable and organized
- Positive, competitive, and a determined attitude
Nice To Haves
- A sense of humor is a plus, we like to have fun!
Responsibilities
- Respond to testing and emergency calls
- Answer a high volume of inbound calls from customers and vendors
- Address inquiries, provide accurate customer details, and document updates on emergency situations
- Notify the customer call list of emergent and non-emergent situations
- Dispatch the Elevator Company or the appropriate authorities when necessary
- Manage multiple software programs for call handling and team communication
- Communicate updates clearly and concisely
- Provide world class customer service
- Follow and abide by our core values
Benefits
- Medical insurance with 1 HSA and 2 PPO plan options
- Dental, vision, life, short- and long-term disability insurance
- 401k with company contribution
- Employee Assistance Program (EAP)
- Company paid telemedicine 24/7 access
- 8 paid holidays, plus 1 floating holiday
- 15 days of PTO accrued in year 1
- Generous referral bonus program
- Work life balance
- Team building, company events, attendance at our annual meeting and fun night, and other fun events
- Relaxed professional dress code
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
