Operations Dispatcher

Loomis•Allentown, PA

1d•Onsite

About The Position

The Operations Dispatcher is responsible for ensuring quality customer service and accountability of items keyed into the computer system. This role involves handling customer calls, communicating with all routes, providing ATM combo/support, daily data entry for the RPMS report, and maintaining SOFI information and branch reports.

Requirements

Must have Act 235 to be eligible.
Ability to work well individually as well as being a team player with a positive attitude.
Ability to identify and maintain confidential matters in all aspects of the business.
Courteous and professional communications skills.
Demonstrate good work ethics in a professional manner to fellow employees and customers.
Follow verbal and written instructions.
Computer experience, proficient use of MS Office to include Excel.
Ability to use office equipment not limited to computer, fax and copy machine.
Data entry skills.
Unrestricted wrist, hand and finger dexterity.
Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push and pull.
Accuracy and speed sufficient to meet the company policy for debriefing.
High school graduate or equivalent.

Responsibilities

Ensure quality customer service and accountability of items keyed into the computer system.
Handle customer calls into the branch.
Communicate with all routes.
Provide ATM combo/support to routes.
Key information in daily to the RPMS report.
Maintain and update SOFI information daily.
Maintain Branch reports.
Control access to the building and grounds, allowing access under branch policy.
Handle incoming customer calls concerning routing specials, on-demand service, and no pickups.
Resolve customer issues.
Generate ETA to Ops Report.
Maintain Dispatcher's Log, logging hourly calls, route problems/concerns, and suspicious activity.
Create Holiday Routes and maintain requests from customers and national accounts.
Send out safety/security messages.
Coordinate special services to routes and make supervisors aware.
Coordinate variable account pick-ups and deliveries.
Maintain Daily ATM Combos list.
Assist Messengers with force balances on ATMs and any related ATM issues.
Perform any other duties or special projects as deemed necessary by Management Staff.