Operations & Dispatch Manager

Hire Overseas

5h • Remote

About The Position

We're looking for an Operations Manager to run the day-to-day operations of a growing home services company specializing in garage door installation and repair. You will be the owner's second-in-command, managing technician schedules, handling customer communications, preparing estimates, processing payments, and keeping the business running smoothly from end to end. This is a high-responsibility, customer-facing role. You will be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly. If you are organized, outgoing, genuinely great with people, and comfortable owning operations without being micromanaged, this role is a strong fit.

Requirements

• Excellent spoken and written English communication skills with a warm, professional, and confident phone presence
• Experience in dispatching, scheduling, or operations management in a service-based business
• Proficiency with CRM platforms
• Strong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneously
• Comfortable speaking with customers, handling objections, and following up on sales opportunities
• Proactive, dependable, and self-directed with the ability to own operations without constant oversight
• Genuine interpersonal skills with the ability to build trust quickly with both customers and field technicians

Nice To Haves

• Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred
• Jobber experience is a strong plus
• Prior experience as an operations manager, office manager, or dispatcher in a home services company
• Familiarity with Jobber, Housecall Pro, ServiceTitan, or similar field service management platforms
• Experience handling customer escalations and resolving service complaints professionally
• Background supporting a small business owner or serving as a second-in-command in a lean team environment

Responsibilities

• Schedule customer appointments and dispatch technicians based on location, availability, and job type
• Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added
• Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed
• Answer inbound customer calls and serve as backup support during high call volume periods
• Communicate professionally and warmly with customers from first contact through job completion
• Resolve customer issues, complaints, and follow-up requests with a solutions-first approach
• Prepare estimates and quotes based on job requirements and pricing guidelines
• Follow up on open sales opportunities and convert inquiries into booked appointments
• Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads
• Create invoices and process customer payments accurately and on time
• Maintain clean financial records and flag discrepancies or outstanding balances
• Maintain accurate and up-to-date customer records in Jobber or a similar CRM
• Keep job notes, schedules, and customer history organized and accessible
• Assist with general administrative and operational tasks as the business grows

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed