Operations Director

Inner Circle Autism Network•Bentonville, AR

20d•Onsite

About The Position

The Operations Director is a key leader responsible for the overall success of the clinic. The role manages clinic operations and team performance and collaborates with clinical staff to ensure quality standards are met. This is a full-time, on-site position with a Monday-to-Friday schedule from 7:30 AM to 5:00 PM; remote work is unavailable. The Director oversees clinic scheduling, supplies and facilities, growth and intake efforts, hiring and employee performance, community marketing and outreach, and non-clinical customer service for clients and their families. The role leads employees toward operational and business goals while fostering a safe, positive, respectful environment for staff and clients.

Requirements

Bachelor's degree.
Authorized to work in the United States.
Willingness to undergo background checks in accordance with local law and regulations.
Reliable transportation.
Proficiency in Microsoft Office programs.
Excellent customer service and communication skills, with attention to detail.
Ability to work independently without supervision.
High motivation, excellent time-management and decision-making skills, ability to work under pressure, and critical and creative thinking skills.
Ability to stand, walk, bend, and lift during the day.
Ability to move quickly and efficiently to respond to client needs and ensure safety.
Ability to lift and carry up to 50 pounds.
Manual dexterity to use specialized tools, equipment, and materials as needed.
Physical endurance to maintain focus and provide consistent support during extended work hours or challenging situations.
Physical agility to react quickly in emergencies or unexpected situations.

Nice To Haves

Prior experience as an Office Manager.

Responsibilities

Develop and maintain the client and technician master schedule to maximize clinic and technician utilization while supporting continuity and quality of care.
Adjust daily schedules for client and technician absences, notify and document appointment changes with clinical staff and parents, and review staff time-off requests according to clinic guidelines and policies.
Manage the clinic purchasing budget and tracking of equipment and devices.
Monitor supplies inventory and replenishment.
Maintain relationships with the landlord and subcontractors and facilitate repairs and maintenance.
Oversee facility cleaning, hygiene, safety, and maintenance; use approved vendors and ensure procedures and documentation requirements are followed.
Identify clinic growth opportunities, set goals, and lead efforts to address opportunity gaps and meet operational goals.
Develop forecast models based on demand patterns to prepare for seasonal fluctuations and client discharges.
Oversee hiring and terminations and work with Human Resources on recruiting and retention.
Recruit, hire, and onboard new staff.
Collaborate with the Treatment Director on employee performance and development.
Provide leadership and employee development through training, coaching, and counseling.
Lead employees toward defined performance targets and business goals, including authorization utilization, staff productivity, weekly hours growth, net census growth, RBT supervision, documentation standards, compliance, budget, and P&L.
Lead outreach to meet monthly growth requirements and establish mutually beneficial relationships with community organizations and providers.
Work with the Marketing Department on local advertising, community events, and outreach to community leaders.
Build relationships with diagnosticians and other mental health providers to increase the company’s clinical notoriety.
Build professional relationships with patients and families and address non-clinical family concerns.
Serve as the primary contact for new and existing families regarding scheduling changes, onboarding, clinic management, and other needs.