Operations Director

Lake Superior Community Health Center•Duluth, MN

5h•$78,000 - $94,380

About The Position

The Operations Director provides leadership for developing, designing, operating, and improving clinic systems and services to support efficient, high-quality care across LSCHC sites and locations. The role oversees medical, dental, behavioral health/substance abuse, and Chiropractic operations, and leads performance improvement strategies to sustain a progressive work culture and a low-risk patient environment. The Operations Director may also serve as Clinic Manager for an assigned program. The position exercises independent decision-making within its areas of responsibility and organizational policy, consulting with the CEO, senior leadership, and external resources as necessary. It directly supervises clinic managers and Chiropractic support staff and is responsible for ensuring staff understand and comply with universal precautions and right-to-know requirements. The role combines leadership and oversight with daily operations and requires local and regional travel; evening and/or weekend work may be required.

Requirements

3–5 years of progressive health care or management experience in a similar position.
Baccalaureate degree in business, health care management, or a related health care field.
Knowledge of the health care environment and industry standards.
Knowledge of practice management and EHR systems, programs, and applications.
Ability to organize work, delegate, and achieve goals and objectives.
Ability to analyze needs when designing and implementing programs and services.
Skills in teaching, coaching, and consulting on behavior and process changes.
Ability to prepare, analyze, and interpret data.
Ability to communicate clearly and effectively orally and in writing.
Ability to identify, analyze, and resolve operational problems.
Ability to plan, implement, and evaluate process and culture change initiatives.

Nice To Haves

Master’s degree in business, health administration, or a related field of study preferred.

Responsibilities

Develop and implement operating support systems that promote optimal patient flow, provider productivity, continuity of care, and clinical integration.
Develop a broad and in-depth knowledge of all programs.
Meet business objectives through effective resource utilization, revenue cycle management, resource planning and budgeting, monitoring, and process improvement.
Prepare and share information with staff about operational progress and issues.
Maintain an environment that supports service excellence and positive teamwork.
Promote the organization’s strategy and mission to staff, ensuring activities add value and align with community and market needs.
Coordinate with organizational leadership to develop, implement, measure, and improve clinical care quality and service excellence.
Ensure compliance with government regulations and industry standards.
Collaborate with other directors and managers to establish and maintain effective clinic policies and practices.
Develop and maintain clinic documentation for standard policies and procedures.
Participate in short- and long-range planning and evaluation.
Serve as a member of senior leadership and represent LSCHC at CHC and community meetings as required.
Maintain professional affiliations and pursue professional development to stay current with industry trends.
Directly supervise clinic managers and Chiropractic support staff.
Ensure staff understand and comply with universal precautions and right-to-know requirements.