Operations Director

The Salvation Army USA Central Territory•Springfield, IL

5d•$60,817 - $74,500•Onsite

About The Position

The Operations Director is part of the executive management team and provides operational leadership and oversight for business, finance, human resources, property management, and information technology functions. The role supports effective mission delivery and organizational sustainability, advises Corps Officers and program leaders on operational matters, and ensures business practices follow Salvation Army policies and are conducted with integrity. The Operations Director directly supervises business staff and works collaboratively with divisional staff, department leaders, and community stakeholders. The position oversees budgets, financial reporting, payroll, employee relations, facilities and property, contracts, technology infrastructure, organizational records, and policy implementation. It coordinates major projects, supports fundraising and grant initiatives, and promotes regulatory compliance and sound resource management. The role requires a team-oriented approach and the ability to perform well with minimal supervision. The position is based in Springfield, Illinois, and reports to the Corps Officer(s). It involves an office environment with low to moderate noise, may require light to moderate physical work and sometimes heavier work, and requires travel to meet position needs. Standard office equipment is used, and public presentations or interactions may be required.

Requirements

Three years of leadership experience within nonprofit and business-related operations is encouraged.
Excellent written and verbal communication skills and positive interpersonal skills; ability to work cooperatively as a team member.
Close attention to detail and a high level of confidentiality.
Ability to manage multiple projects concurrently.
Ability and interest in working sensitively and culturally appropriately with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to establish and implement policies and procedures.
Awareness of budget resources and cost control, including planning and administering budgets.
Proficiency with computer software, including email and Microsoft Office applications.
Ability to perform light to moderate physical work, sometimes heavier.
Ability to use standard office equipment, including a PC, and potentially make public presentations or interact with the public.
Ability to travel as required and a valid motor vehicle record (MVR).
Must adhere to Salvation Army policies and procedures and commit only resources that have been allocated or approved.

Nice To Haves

Bachelor’s degree in human services, business management, or a related field; significant related experience may be considered in lieu of a degree.

Responsibilities

Provide business oversight to Corps and potential retail store operations.
Supervise, schedule, monitor, and evaluate the Store Manager, Facilities Manager, Business Administrator, and Community Center Director.
Partner with Social Ministries and Development Directors to provide financial information and budgets for grant applications.
Investigate and reconcile audit findings.
Review and submit contracts and contract face sheets to divisional headquarters for approval and signatures.
Assist with United Way proposals and reports.
Attend Advisory Board meetings and relevant administrative, staff, Finance Committee, and Property Committee meetings.
Prepare written reports for the Advisory Board, Corps Council, Finance Committee, and Property Committee.
Maintain records for income sources and submit required reports.
Coordinate major purchases and projects, including bids, approvals, delivery, and payment.
Establish policies and procedures with Corps Officers and ensure they are followed.
Assist with Christmas Kettles and other fundraising as needed.
Recruit, screen, train, schedule, and support volunteers.
Compile and present proposed budgets and periodic revisions in coordination with Corps Officers, department heads, and divisional accounting staff.
Prepare monthly and special financial reports; analyze reports, reconciliations, budget variances, and trends; communicate discrepancies and needed revisions.
Process receipts and bills, ensure accurate coding and records, monitor accounts payable and cash flow, and review invoices and checks for documentation and authorization.
Consult with Corps Officers and department heads on program needs and budgets; coordinate Finance Committee meetings and distribute minutes.
Work with the divisional bookkeeper to respond to and adjust accounting functions.
Coordinate employee recruitment with Divisional Human Resources, including interviews and employee paperwork.
Oversee employee training, advise supervisors on training and discipline, and ensure compliance with applicable policies and regulations.
Maintain employee handbook knowledge and access, arrange or approve staff training, and answer employee questions.
Coordinate payroll submissions with Corps Officers and the Divisional Payroll Team and ensure compliant payroll reporting.
Manage local employees’ paid time off requests and attendance standards.
Maintain a positive work atmosphere, manage conflicts appropriately, communicate professionally, and preserve confidentiality.
Coordinate property and equipment matters, preventative maintenance, bids, construction and repair work, vendors, and building-code compliance.
Coordinate Property Committee meetings, take minutes, submit and track bids, and manage property and vehicle insurance claims.
Ensure facility, employee, and program compliance with fire safety, OSHA, licensing, health, and other applicable standards; conduct regular inspections.
Coordinate with Divisional IT to manage computer, key, security, camera, phone, internet, copier, and mailing systems across Springfield properties.
Maintain computer network servers; set up users and workstations; install programs and upgrades; and support hardware and software maintenance.
Train staff or arrange technology training, recommend and requisition equipment, organize Army files on secure network or cloud drives, and manage the O365 environment.
Complete position-related and Salvation Army-required training.
Adhere to policies and procedures, commit only resources that have been allocated or approved, and keep the designated supervisor informed of critical issues.
Travel as needed to meet position requirements.