Operations Director

360 Fire & Flood • Bedford Park, IL

5d

About The Position

The Operations Director oversees the organization’s daily operations, ensures operational excellence, and drives continuous improvement across business functions. This leadership role develops and implements operational strategies to enhance efficiency, optimize resources, improve customer satisfaction, and support sustainable business growth. Success requires strong leadership, strategic thinking, financial acumen, and the ability to build high-performing teams while delivering operational results.

Requirements

• Bachelor’s degree in business administration, operations management, construction management, or a related field; experience may be used in lieu of education.
• At least 7 years of operational leadership experience, including at least 5 years in a senior management or director-level role.
• Demonstrated success leading multifunctional teams and managing complex operational environments.
• Proven experience implementing process improvements that increase efficiency, reduce costs, and improve service delivery.
• Strong analytical and problem-solving abilities, with attention to detail.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and time management abilities.
• Strong understanding of project management principles, operational risk management, and organizational change.
• Ability to manage multiple priorities while maintaining a strategic focus in a fast-paced environment.
• Valid driver’s license and willingness to travel to project sites as required.

Responsibilities

• Develop and execute operational strategies aligned with the organization’s mission, strategic objectives, and growth plans.
• Provide leadership and oversight for daily operations, ensuring efficiency, productivity, quality, and customer satisfaction.
• Lead, coach, and develop department managers and operational teams, fostering accountability, collaboration, and continuous improvement.
• Establish operational goals, key performance indicators (KPIs), and performance metrics to monitor business performance and drive results.
• Collaborate with executive leadership to develop annual business plans, budgets, forecasts, and long-term operational strategies.
• Oversee operational budgeting, cost control, and financial performance to support profitability and responsible resource management.
• Oversee workforce planning, staffing, succession planning, and employee development initiatives within the operations team.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director