Operations Director

The Salvation Army Central Territory•Springfield, IL

4d•Onsite

About The Position

The Operations Director is a member of the executive management team and provides leadership and oversight for business, financial, human resources, property management, and information technology functions supporting the Salvation Army’s mission and organizational sustainability. The role advises Corps Officers, directors, and program supervisors and managers on personnel, policy, facility, property, equipment, technology, and other operational matters. It ensures business practices are conducted with integrity and in accordance with Salvation Army policies and procedures, and directly supervises business and operational staff. The position partners with Corps Officers, department leaders, divisional staff, and community stakeholders to support sound financial stewardship, regulatory compliance, efficient operations, and strategic resource management. Responsibilities include budget development and monitoring, financial reporting, payroll administration, employee relations, facilities oversight, contract administration, technology management, policy implementation, project coordination, support for fundraising and grants, records maintenance, and compliance with applicable regulations. The Operations Director develops and supports administrative and operational staff and fosters a collaborative, service-oriented, mission-focused workplace. The role is based in Springfield, Illinois, reports to the Corps Officer(s), and is a full-time, exempt, salaried position. It may involve light to moderate physical work, occasionally heavier work, use of standard office equipment, public presentations or interactions, and travel to meet position needs. A valid motor vehicle record is required.

Requirements

Three years of leadership experience within nonprofit and business-related operations is encouraged.
Bachelor’s degree in human services, business management, or a related field is preferred; significant related experience may be considered instead of a degree.
Excellent written and verbal communication skills, including positive interpersonal skills and the ability to work cooperatively as a team member.
Close attention to detail and a high level of confidentiality.
Ability to manage multiple projects concurrently.
Interest and ability to work sensitively and in a culturally appropriate manner with people of diverse racial, ethnic, and socioeconomic backgrounds.
Ability to establish and implement policies and procedures.
Awareness of budget resources and cost control, and ability to plan and administer budgets.
Proficiency with computer software applications, including email and Microsoft Office applications.
Ability to perform light to moderate physical work, sometimes heavier.
Ability to use standard office equipment, including a PC, and potentially make public presentations and interact with the public.
Ability to travel to meet position needs.
Valid motor vehicle record (MVR).
Ability to adhere to Salvation Army policies and procedures and commit only resources that have been allocated or approved.

Nice To Haves

Bachelor’s degree in human services, business management, or a related field.
Significant related experience in lieu of a degree.

Responsibilities

Provide business oversight to Corps and potential retail store operations.
Supervise, schedule, monitor, and evaluate the Store Manager, Facilities Manager, Business Administrator, and Community Center Director.
Partner with the Social Ministries Director and Development Director to provide financial information and budgets for grant applications.
Investigate and reconcile audit findings.
Review and submit contracts with contract face sheets to divisional headquarters for approval and signatures.
Assist with United Way proposals and reports for approval and submission.
Attend Advisory Board meetings and relevant administrative, staff, Finance Committee, and Property Committee meetings.
Prepare written reports for the Advisory Board, Corps Council, Finance Committee, and Property Committee.
Maintain records for income sources and submit required reports.
Coordinate large purchases and projects, including obtaining bids and approvals and following through on delivery and payment.
Establish policies and procedures with Corps Officers and ensure they are followed.
Assist with Christmas Kettles and other fundraising as needed.
Recruit, screen, train, schedule, and support volunteers.
Compile and present proposed budgets and periodic revisions in coordination with Corps Officers, department heads, and divisional accounting staff.
Prepare monthly and special financial reports; track and analyze reports, reconciliations, budget variances, and trends; communicate significant discrepancies and needed revisions.
Process receipts and bills, ensure accurate coding, maintain records according to Salvation Army policy, and monitor accounts payable and cash flow.
Consult with Corps Officers and department heads about program needs and budget requirements.
Coordinate Finance Committee meetings and take and distribute minutes.
Support correct classification of income and expenses; review invoices and checks for documentation and authorization; work with the divisional bookkeeper on accounting adjustments.
Coordinate employee recruitment with Divisional Human Resources, including interviews and employee paperwork.
Oversee employee training, including Safe from Harm, and advise supervisors on training and disciplinary practices.
Maintain knowledge of the Employee Handbook and addendum, ensure employee access, and answer related questions.
Conduct, arrange, or approve staff training opportunities.
Process payroll submissions with Corps Officers and the Divisional Payroll Team and ensure compliant payroll reporting.
Manage local employees’ paid time off requests and attendance standards.
Promote a positive work environment through conflict management, courteous conduct, professional communication, and confidentiality.
Coordinate property and equipment matters, including preventative maintenance, bids, construction and repair work, and vendor work.
Ensure building-code compliance; coordinate Property Committee meetings and distribute minutes; submit and track repair and upgrade bids for approval.
Submit and track property and vehicle insurance claims with Chesterfield Resources.
Ensure compliance with fire safety, OSHA, licensing, health, and other applicable standards; conduct regular facility and program inspections with relevant staff.
Manage and maintain computer, key, security, camera, phone, internet, copier, and mailing systems in coordination with Divisional IT.
Maintain computer network servers and provide workstation setup, user configuration, software installation and upgrades, and hardware and software support.
Train staff or arrange training on hardware and software; recommend and requisition equipment.
Ensure Army files are organized and stored securely on network or cloud drives; manage and maintain knowledge of the O365 environment.
Satisfy position-related and required Salvation Army training.
Commit only resources allocated or approved, follow applicable policies and procedures, and keep the designated supervisor informed of critical issues.
Travel as needed to meet position requirements.