Operations Director

Inner Circle Autism Network•Bentonville, AR

22d•Onsite

About The Position

The Operations Director is a key leader responsible for the overall success of the clinic. The role manages clinic operations and team performance, collaborating with clinical staff to ensure quality standards are met. This is a full-time, on-site position; remote work is unavailable. The schedule is Monday to Friday, 7:30 AM–5:00 PM. The Operations Director manages client and technician scheduling, clinic purchasing and supplies, equipment tracking, facility maintenance and safety, operational growth and forecasting, hiring and employee development, community marketing and outreach, and non-clinical customer service for clients and their families. The role leads employees toward operational targets and business goals, including utilization, productivity, growth, documentation, compliance, budget, and P&L objectives.

Requirements

Bachelor’s degree.
Authorized to work in the United States.
Willingness to undergo background checks in accordance with local law and regulations.
Reliable transportation.
Proficiency in Microsoft Office programs.
Excellent customer service and communication skills, with attention to detail.
Ability to work independently without supervision.
High motivation, excellent time-management and decision-making skills, ability to work under pressure, and critical and creative thinking skills.
Ability to stand, walk, bend, and lift during the day.
Ability to move quickly and efficiently to respond to client needs and support safety.
Ability to lift and carry up to 50 pounds.
Fine motor skills to use specialized tools, equipment, and materials as needed.
Physical endurance to maintain focus and provide consistent support during extended work hours or challenging situations.
Physical agility to react quickly in emergencies or unexpected behaviors.

Nice To Haves

Prior experience as an Office Manager.

Responsibilities

Develop and maintain the client and technician master schedule to support clinic and technician utilization, continuity, and quality of care.
Adjust daily schedules for client and technician absences and timely notify and document appointment changes for clinical staff and parents.
Review and approve staff time-off requests according to clinic scheduling guidelines and policies.
Manage the clinic purchasing budget, equipment and device tracking, supplies inventory, and replenishment schedule.
Maintain relationships with the landlord and subcontractors and coordinate repairs and maintenance.
Oversee facility cleaning, hygiene, safety, and maintenance; use approved vendors and ensure procedures and documentation are followed.
Identify clinic growth opportunities, lead efforts to meet operational goals, and develop forecasts based on demand patterns, seasonality, and client discharges.
Oversee hiring and terminations and work with Human Resources on recruiting and retention.
Recruit, hire, and onboard new staff.
Collaborate with the Treatment Director on employee performance and development.
Provide leadership and employee development, including training, coaching, and counseling.
Lead employees toward performance targets and business objectives, including authorization utilization, staff productivity, weekly-hours growth, net census growth, RBT supervision, documentation, compliance, budget, and P&L.
Lead outreach to meet monthly growth requirements and build mutually beneficial community relationships.
Work with the Marketing Department on local advertising and community events and outreach.
Build relationships with diagnosticians and other mental health providers to increase the company’s clinical notoriety.
Build and maintain professional relationships with patients and families and address non-clinical concerns.
Serve as the primary contact for new and existing client families regarding scheduling changes, onboarding, clinic management, and other needs.