(USA) Operations Director, Fulfillment Center Operations

Walmart • Lancaster, TX

1d • $144,000 - $216,000 • Onsite

About The Position

The Operations Director, Fulfillment Center Operations will oversee inbound and outbound operations within a nonsortable manual sortable fulfillment center. This role is responsible for monitoring performance, implementing process improvements, ensuring compliance, and developing a skilled and engaged workforce. The position requires strategic leadership to achieve key performance metrics, regulatory obligations, and operational standards, while collaborating with various internal and external teams to optimize capacity and delivery management. People development is a key aspect, including providing learning and development opportunities, mentoring, and cultivating an environment of respect, integrity, and ethics. The role also involves building high-performing teams, attracting and retaining talent, and fostering a culture of belonging. The Operations Director will act with integrity, serve customers by putting them first and making data-driven decisions, and strive for excellence by driving continuous improvement and embracing new technologies.

Requirements

• Bachelor’s degree in Business, Supply Chain Management, or related field and 5 years’ experience in supply chain operations or related field OR 7 years’ experience in supply chain operations or related field.
• 4 years’ supervisory experience.

Nice To Haves

• Developing and managing profit-and-loss statements and budgets, monitoring regulatory compliance, and analyzing financial/operational data.
• Managing multiple functional areas within a warehouse or logistics network.
• Supervisory experience.
• Supply Chain Operations.
• Masters: Business.
• Masters: Supply Chain.

Responsibilities

• Coordinates with Senior Operations Managers to implement quality control processes that ensure the accuracy of each order handled by the fulfillment center.
• Oversees outbound operations across all shifts.
• Supports the development of fulfillment center best practices for product distribution in line with organizational standards.
• Oversees outbound activities for a nonsortable manual sortable fulfillment center.
• Develops fulfillment center best practices for product distribution in line with organizational standards.
• Reviews analysis provided by Senior Operations Managers and coordinates with ICQA teams to ensure necessary product inventory levels are maintained.
• Oversees inbound operations across all shifts.
• Supports the development of fulfillment center best practices for inventory receiving, unloading, and storage in line with organizational standards.
• Oversees inbound activities for a nonsortable manual sortable fulfillment center.
• Monitors performance across inbound and outbound operations across all shifts.
• Responsible for performance monitoring across all operations within a nonsortable manual sortable fulfillment center.
• Establishes effective controls to achieve goals, standards, budgets, and key performance indicators to support Walmart's organizational strategy.
• Manages a profit-and-loss statement and delivers on performance and financial targets.
• Monitors performance dashboards and conducts ad hoc analyses to evaluate the performance of the fulfillment center and provides feedback to Senior Operations Managers.
• Allocates resources and ensures appropriate staffing and workload levels to meet business demands.
• Develops fulfillment, transportation, and storage standards to ensure an organized and efficient storage environment.
• Reviews, analyzes, and provides process improvement feedback to Senior Operations Managers.
• Recommends and delivers training to associates on continuous improvement and performance enhancement activities for all fulfillment center operations.
• Drives continuous improvement and performance enhancement activities and oversees implementation of Lean strategies and processes across a nonsortable fulfillment center.
• Supports strategic leadership for an automated sortable fulfillment center to achieve key performance metrics and regulatory obligations and operational standards.
• Provides strategic leadership for a nonsortable manual sortable fulfillment center to achieve key performance metrics and all regulatory obligations and operational standards.
• Collaborates with Senior Operations Managers as well as external teams (e.g., Fulfillment Engineering, Supply Chain Management, Transportation Operations) to ensure optimization of capacity and delivery management.
• Supports and collaborates with other functions at Walmart such as HR, Maintenance, and ICQA to achieve objectives.
• Ensures associates receive learning and development opportunities (e.g., training, mentoring).
• Coaches team members and provides feedback to enhance skills, knowledge, and work performance.
• Mentors Senior Operations Managers and less experienced associates.
• Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data, insights, and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Director