(USA) Director, Operations

Walmart • Bentonville, AR

7d • Onsite

About The Position

The Director, Walmart+ Store and Associate Enablement will lead efforts to activate stores and associates to drive membership growth, engagement, and retention. This role connects in-store execution with digital experiences, ensuring stores and associates are equipped to drive omni growth by elevating awareness of Walmart+ and empowering associates to serve as membership ambassadors. You will develop and scale strategies that increase awareness, expand benefit adoption, and strengthen acquisition and in-store engagement.

Requirements

• Extensive experience in operations and associate enablement, leading large-scale, cross-functional initiatives.
• Bias for action with a continuous improvement mindset, using data, feedback, and testing to evolve programs.
• Experience building, leading, and developing high-performing teams.
• Ability to balance strategic thinking with strong operational execution and attention to detail.
• Demonstrated ability to influence cross-functional stakeholders.
• Strong communication skills to drive clarity and alignment at all levels.
• Adaptability and a commitment to fostering a culture of accountability, integrity, and operational excellence.
• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Lead the in-store activation strategy to grow Walmart+ awareness, adoption and engagement
• Partner with operations to scale programs, improve execution, and drive consistency
• Equip associates to be Walmart+ ambassadors through training, tools, and incentives
• Partner cross-functionally to develop targeted programs and materials that enable stores to promote Walmart+
• Own Walmart+ messaging at major enterprise moments (YBM, Holiday, Associate Week) to drive alignment and execution
• Ensure stores have clear, actionable data and insights to execute and drive accountability
• Track key metrics, field feedback, and customer insights to identify opportunities, inform roadmaps and continuously improve programs
• Oversee associate membership program
• Lead and develop a high-performing team

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Paid sick leave
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Director