(USA) Operations Manager

Walmart • Citrus Heights, CA

3d • $71,000 - $80,000 • Onsite

About The Position

The Operations Manager initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. They establish and maintain relationships with key individuals or groups in the community, represent the company to various external organizations, and champion company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. This role ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. The Operations Manager provides supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, and actively listening to associates, assigning duties, evaluating performance, and providing recognition. They set clear expectations, communicate them consistently and effectively, promote a belonging mindset in the workplace, and provide tour-to-teach feedback to ensure business goals are achieved. Additionally, they assist the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing and evaluating Profit Loss statements, assisting the management team in controlling expenses, developing and implementing plans to correct financial deficiencies, and participating in analyzing economic trends and community needs for budget forecasting. This role also coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. The Operations Manager also ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. They build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected, and create opportunities for all associates to thrive. They work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence. They attract and retain talent, empower and develop talent, and recognize others' contributions and accomplishments. They maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values, and support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. They act in a selfless manner and are consistently humble, self-aware, honest, fair, and transparent. They deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans. They make decisions based on data insights and analysis, balance short and long-term priorities, and consider all stakeholders when making plans. They display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes. They drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Requirements

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Initiates, directs, and participates in community outreach programs.
• Ensures compliance with company policies and procedures.
• Provides supervision and development opportunities for hourly associates.
• Models and demonstrates exceptional customer service standards.
• Assists store manager in driving the financial performance of the Facility.
• Coordinates, completes, and oversees job-related activities and assignments.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on data insights and analysis.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
• Tuition, books, and fees are completely paid for by Walmart for Live Better U programs
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree